Bilingual Customer Service Advisor - Intermediate English

a. Provide information regarding application processing in the waiting room, but not specific information. b. Greeters may work outside the Mission building or within the consular section waiting area. c. Coordinate Applicant queues in agreed time blocks, according to their appointment schedule. d. Ensure that waiting time is kept to a minimum if Applicants have any physical or mental limitations, such as Applicants with disabilities, pregnant women, or the elderly. e. Respond to routine questions professionally and efficiently from Applicants visiting the Mission f. Use equipment supplied by GDIT, examine Applicants, and facilitate efficient Applicant queuing and their entry and movement through designated Mission areas. g. When applicable, receivers will print and attach a barcode label to the back of the applicant's passport after registering applicants in the system using an electronic device such as a tablet. h. Verify Applicant documentation to ensure it is complete and in the proper order to facilitate the interview. i. Identify deficiencies or omissions in visa application documents and appropriately inform the Applicant based on the guidance provided by the Mission. j. Prepare documents to be picked up by the courier provider. This includes receiving passports from the Mission, verifying passports against the manifest provided by the Mission, and alerting the Mission and OM about any discrepancies.

· Qualifications:

• · High school diploma
• At least 1 year of experience in customer service.
• Excellent communication skills.
• Basic English

. -Requirements-

• Minimum education: High School / Secondary Education
• 2 years of experience
• Languages: English
• Keywords: advisor, asesor, service, costumer, cliente