FRONT OFFICE MANAGER WINTER 26/27 - M/F
Description:
Passionate about customer relations, you will join a dynamic team to experience an enriching season in the unique environment of a Family House, within our 5-star establishment: L'Hôtel Les Suites à Tignes.
Our House is located in the heart of Tignes, and brings together 24 suites, a Michelin-starred gastronomic restaurant Ursus*, a lounge bar, as well as a spa area.
Reporting to the Rooms Division Manager, you represent and lead the Reception - Concierge department, ensuring the execution of quality service at an irreproachable level.
As FRONT OFFICE MANAGER, the missions entrusted to you are as follows:
- Supervise, coordinate, and train the Reception team and create schedules
- Manage any conflict or complaint situations
- Participate in and supervise Hotel and restaurant reservations on behalf of the reservations agent
- Daily control of reservations and guest billing
- Daily follow-up with external service providers, billing, and verification
- Monitor and manage debtors
- Assist the Rooms Division Manager in daily, administrative, and commercial tasks
- Support the Reception team, and during certain calmer periods, the possibility of taking shifts
- Circulate information to the Reception team and Management, and ensure good communication with each department
Missions are subject to change depending on the candidate's profile and motivation.
OTHER BENEFITS:
- Seasonal fixed-term contract (CDD) 42h/week
- APRIL company health insurance
- Individual accommodation provided or housing allowance
- Meals provided
- Preferential rates in our restaurants, bars, spa, hotel, and grocery store
- Seasonal benefits: discounts on ski passes and in resort shops
- Seniority bonus, subject to conditions
Profile sought:
Passionate about the high-end Hospitality sector,
- You have an IRREPROACHABLE PRESENTATION,
- You are ORGANIZED, A GOOD LISTENER, AND ATTENTIVE TO DETAILS.
- And you enjoy sharing your KNOW-HOW and MANAGING A TEAM.
- DYNAMIC, VERSATILE WITH STRONG INTERPERSONAL SKILLS,
- Possess a true team spirit and a sense of responsibility.
- EXPERIENCE in luxury hospitality in this position is indispensable.
- Your mastery of ENGLISH IS INDISPENSABLE, both written and spoken; another language would be a plus.
- Mastery of the PMS MISTERBOOKING and the Concierge Organizer tool is a plus.
SOFT SKILLS, KINDNESS, PASSION, AVAILABILITY and a SMILE are the keywords of our teams.
Joining our House means receiving a very warm welcome, with a strong sense of mutual aid, and constant open and participatory management. Additionally, you will have the opportunity to join a human-sized company with strong family values, which focuses on talent detection and internal evolution throughout the seasons.