Account Manager Lead (Psychologist, health specialist)
About Lyra
Lyra Health is the leading provider of mental health solutions for employers supporting more than 20 million people globally. The company has delivered 13 million sessions of mental health care, published more than 20 peer-reviewed studies, and delivered unmatched outcomes in terms of access, clinical effectiveness and cost efficiency. Extensive peer-reviewed research confirms Lyra’s transformative care model helps people recover twice as fast and results in a 26% annual reduction in overall healthcare claims costs. Lyra is transforming access to life-changing mental health care through Lyra Empower, the only fully integrated, AI-powered platform combining the highest-quality care and technology solutions.
Our Culture and Values At Lyra we transform access to mental health care… committed day-to-day to our global values; Put the customer first, Follow scientific evidence, Be transparent, Listen attentively, Look inward, Face challenges and Take care of yourself.
Requirements and Skills Education: Bachelor's degree in Psychology, Human Resources, Organizational Development or related areas to Organizational Wellbeing topics. (Degree and Professional License indispensable).
Specialty: Desirable additional training in organizational wellbeing, project management or mental health programs at work.
English: B2 Level (Intermediate) C1 for communication with clients.
Professional experience: Minimum 3 to 4 years of experience in one of the following areas;
Account Management or corporate account management with a wellbeing profile
Organizational wellbeing programs
Corporate benefits plans
Coordination of mental health programs or Employee Assistance Programs (EAP)
Experience working with organizations with a headcount exceeding 10,000 employees.
Position Summary As Account Manager Lead you will be responsible for the comprehensive management of corporate accounts that use the Employee Assistance Program (EAP) and the organization's wellbeing solutions. The position acts as the main link between clients, internal teams, and service providers, ensuring the correct implementation, monitoring, and evolution of the program within each client organization.
The position combines strategic account management, operational coordination of wellbeing activities, program usage analysis, and support in crisis interventions. Likewise, it is responsible for identifying opportunities for improvement in program adoption, promoting its use within client organizations, and guaranteeing high levels of satisfaction and contract renewals.
Main functions. -Manage the relationship with corporate clients, ensuring compliance with contracted services and the proper functioning of the
-Identify specific needs of each organization and adapt wellbeing program activities to its context and organizational culture.
-Follow up on the annual renewal cycle of clients and coordinate with the Management when strategic intervention is required. Review platform and service usage indicators to identify areas of opportunity and design strategies that drive program adoption.
-Management of talks and workshops by coordinating the organization of virtual or in-person sessions related to mental health, wellbeing, and leadership.
-Coordinate the participation of external specialists, ensuring that sessions are carried out as scheduled.
-Manage agenda, technical coordination, confirmations, and follow-up of each scheduled activity.
-Support the creation and dissemination of the program through information stands, promotional materials, and internal campaigns within client organizations.
-Register and keep client information up to date in operating systems and management tools.
-Manage requests, quotes, activity scheduling, and internal coordination with the involved areas.
-Sending and presentation of monthly or quarterly reports on platform and service usage.
-Monitor key metrics related to program usage, client satisfaction, and account renewal.
-Coordinate the response to high emotional impact events and ATS (Severe Traumatic Events) within client organizations.
What makes you stand out -Solid experience in managing relationships and accounts with clients in the health sector, active listening, ease of speech, excellent writing and spelling.
-Proactivity: Ability to anticipate, identify, and take the initiative to resolve situations acting autonomously, working in a team and efficiently using all the work tools at your disposal to achieve solutions, improve processes, and reach short and medium-term objectives.
Employment type Remote with one in-person day per week. Office in Colonia Nápoles Working hours: Monday to Friday 9:00 am to 6:00 PM Days off: Saturday and Sunday.
"We are an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information or any other category protected by law.
By applying for this position, you acknowledge that your personal information will be processed as per the Lyra Health Workforce Privacy Notice. Through this application, to the extent permitted by law, we will collect personal information from you including, but not limited to, your name, email address, gender identity, employment information, and phone number for the purposes of recruiting and assessing suitability, aptitude, skills, qualifications, and interests for employment with Lyra. We may also collect information about your race, ethnicity, and sexual orientation, which is considered sensitive personal information under the California Privacy Rights Act (CPRA) and special category data under the UK and EU GDPR. Providing this information is optional and completely voluntary, and if you provide it you consent to Lyra processing it for the purposes as described at the point of collection, for example for diversity and inclusion initiatives. If you are a California resident and would like to limit how we use this information, please use the Limit the Use of My Sensitive Personal Information form. This information will only be retained for as long as needed to fulfill the purposes for which it was collected, as described above. Please note that Lyra does not “sell” or “share” personal information as defined by the CPRA. Outside of the United States, for example in the EU, Switzerland and the UK, you may have the right to request access to, or a copy of, your personal information, including in a portable format; request that we delete your information from our systems; object to or restrict processing of your information; or correct inaccurate or outdated personal information in our systems. These rights may be subject to legal limitations. To exercise your data privacy rights outside of the United States, please contact globaldpo@lyrahealth.com. For more information about how we use and retain your information, please see our Workforce Privacy Notice."