Service Inside Sales Representative

At Konecranes, we believe that a great customer experience is achieved thanks to the people behind the Konecranes name. Everything we do, we do with passion and determination. We believe that diversity drives business success and lays the foundation for our growth. We welcome different professional experiences, knowledge, and skills that enrich our community, and we foster an environment where EVERYONE can be themselves. This makes Konecranes a unique place to work.

We are looking for a talented and committed person to fill the position of Service Inside Sales Representative (maintenance), who will be responsible for generating quotes and following up on inquiries generated by the service department. Periodic updating of the CRM system, upselling and cross-selling to existing customers, as well as assisting external sales representatives as necessary. Main activities: Maintain lasting relationships with existing customers through exceptional after-sales service. Active search for new sales opportunities through follow-up on services performed, using established communication channels with customers. Develop a deep knowledge of product features and benefits. Use virtual meetings to build and strengthen relationships with current customers. Processing customer purchase orders and liaising with the Operations department to ensure timely delivery of requested products. Advise customers on the selection of appropriate products based on their needs and specifications. Create a sales channel to accurately reflect the product or service to be offered. Follow up on sales inquiries made by potential customers through the system, emails, and incoming calls. Coordinate face-to-face meetings between potential customers and external sales representatives. Other tasks assigned by the Supervisor.

Education: Engineering or related, with experience in the commercial customer service area. 2 to 4 years of experience in cranes, industrial maintenance/repair equipment, or heavy machinery. Knowledge in maintenance and service of overhead cranes, lifting equipment, or similar. Solid knowledge of service sales Key Performance Indicators (KPI). Effective communication Customer management Customer orientation Handling of customer management software, databases, MS-Office, and SAP Problem solving Result-oriented. English language: Intermediate - Advanced

Konecranes moves what matters. Konecranes is a world leader in material handling solutions and serves a wide range of customers in multiple industries. We constantly set the industry benchmark, from daily improvements to breakthroughs in the most important moments, because we know we can always find a safer, more productive, and more sustainable way. That is why, with more than 16,000 professionals in more than 50 countries, Konecranes is trusted every day to lift, handle, and move what the world needs. Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment free from any form of discrimination.