Service Sales Customer Service - Kaohsiung

At Konecranes, we believe the best customer experiences are created by our employees. We are passionate and driven about our work. We believe that diversity drives business success and is also the cornerstone of our growth. We welcome talents with different backgrounds and skills to join our team, where we encourage everyone to play to their strengths and achieve self-fulfillment. This is exactly what makes Konecranes stand out.

Responsible for the service area operation and promotion of sales of service contracts, refurbishment and parts to ensure the achievement of orders and service sales targets.

Key responsibilities

• Provide input to Division Manager on expected orders and sales to help with budget estimation for the new year.
• Implement sales strategy for assigned location(s) so as to promote the sales, securing and maintenance of service contracts in order to meet the orders and sales targets.
• Monitor and review periodic service sales performance for assigned location(s) to ensure orders and service sales targets are achieved.
• Implement refurbishment sales strategy for assigned location(s) in order to meet refurbishment orders and sales targets.
• Implement parts sales strategy for assigned location(s) in order to meet parts orders and sales targets.
• Review and/or prepare quotations and tenders, and negotiate terms based on levels of authority and ensure that quotations meet the company's profitability targets and contract terms.
• Follow up with customers and coordinate with Finance & Admin Department to ensure timely invoicing and prompt collection of overdue debts.
• Monitor the efficient execution of all service jobs in assigned location(s) based on timeline, quality and profitability.
• Check and follow up on warranty claims from customers to fulfill contractual warranty obligations and communicate with principals on technical & service problems when required.
• Ensure that MDTW Quality Manual under Service in the QMS System is periodically reviewed and updated as and when necessary.
• Awareness of ISO14001 & 45001 standards.
• Complete any other duties as directed.

• Degree in Mechanical Engineering or related field
• At least 4 year(s) of working experience in the related field experience
• Product Knowledge
• Selling Skills
• Sales Negotiation Skills
• Sales Costing Skills
• Microsoft Office
• Contract Management
• SAP-CS
• CRM
• Leading & Supervising
• Working with people
• Applying Expertise & Technology
• Delivering results and meeting customer satisfaction
• Following instructions and procedures
• Communication Skills
• English

Konecranes moves what matters . We are a global leader in material handling solutions, serving a broad range of customers across multiple industries. We consistently set the industry benchmark, from everyday improvements to the breakthroughs at moments that matter most, because we know we can always find a safer, more productive and sustainable way. That's why, with 16 000+ professionals in over 50 countries, we are trusted every day to lift, handle and move what the world needs.

Konecranes is committed to ensuring that all employees and job applicants are treated fairly in an environment which is free from any form of discrimination.