Sales Admin

Job Overview This position is responsible for managing customers across all channels of the Chao Phraya private boat charter company in a Passive Sales & Customer Service capacity, ranging from responding to chats, answering calls, providing information, and issuing quotations, to following up on documents and coordinating all service aspects. Additionally, the role serves to support sales operations, operational tasks, and on-board customer care to ensure customers receive a complete premium experience from Khana Yacht Charter from start to finish.

1. Customer Communication (All channels)

• Respond to customer messages through all channels such as LINE, WhatsApp, Facebook, Email, Instagram, and telephone.
• Answer calls and provide information regarding packages, services, prices, and boat details.
• Answer customer inquiries professionally and promptly in a Luxury Service style.
• Update package information, prices, and promotions accurately and up-to-date across all company channels.
• Manage and update information in the company's communication channels.
• Share content on other channels to support sales.

1. Sales Support & Quotation

• Prepare Quotations based on information received from the sales department.
• Issue Invoice / Receipt / Tax Invoice / Withholding Tax documents.
• Follow up on payment status and complete documentation from customers.
• Coordinate with managers to ensure document accuracy.

1. Operations & Coordination

• Verify and summarize job details before the service date.
• Prepare equipment for boarding, such as Decoration, Welcome Set, and customer documents.
• Track the timeline of each Booking to ensure it meets the schedule.

1. Admin & Reporting

• Store and update customer information in the system in an organized manner.
• Prepare summary reports for sales, bookings, and job status on a monthly basis.
• Collect all documents and submit them to the supervisor according to the specified schedule.
• Verify data accuracy before closing each month's tasks.

1. Customer Care & Follow-up

• Follow up with customers after service to collect Feedback.
• Take care of existing customers and encourage repeat service usage.
• Maintain relationships with customers and agencies.

Qualifications: No gender restriction (Fresh graduates are welcome) Bachelor's degree or higher (Marketing, Hotel Management, Tourism, Business Administration, or related fields will be given special consideration) Ready to learn and a fast learner Good English communication skills (Speaking and Writing) Good communication skills, outgoing, good personality, and has a Service Mind Detail-oriented, highly responsible, and able to multitask Able to work well under pressure and within time constraints Has life goals, enjoys self-development, and has a positive attitude