Inhouse Consultant CRM – Commercial Processes (m/f/d) (Computer Scientist)

Kelvion

Our mission is to drive industrial transformation through innovation and sustainability. Whether optimizing data centers, advancing hydrogen production, or redesigning cooling and HVAC systems – our thermal key technologies strengthen numerous industries worldwide. As "One Kelvion," we work continuously on solutions that make our customers even more successful while simultaneously contributing to a more sustainable future.

We shape the future – together

Job Description

Shape the future of customer-oriented processes in a hybrid ERP landscape

Become part of our team as Inhouse Consultant CRM – Sales & Service Processes (m/f/d) and drive the further development of our global CRM landscape. In this role, you will optimize customer-facing business processes, strengthen the integration of Microsoft Dynamics 365 and SAP ERP, and actively shape a modern hybrid application architecture.

Working in close cooperation with Sales, Service, and international specialist departments, you will take responsibility for CRM solutions, translate business requirements into sustainable and scalable processes, and thereby create measurable added value for the company. We are looking for a hands-on personality with sound process expertise, a good understanding of SAP integrations, and a proactive and solution-oriented way of working.

Your Tasks

• Central point of contact for Sales, Service, and other specialist departments regarding CRM-related business processes and solutions.
• Conception, implementation, and continuous optimization of sales, service, and customer management processes.
• Translation of functional requirements into sustainable and scalable solutions.
• Support the integration of Microsoft Dynamics 365 with SAP ECC, SAP S/4HANA, and other enterprise applications.
• Promotion of process harmonization and standardization across international business units.
• Management of enhancements, releases, testing activities, and user training.
• Coordination of external partners and ensuring successful solution delivery.
• Contribution to governance, data quality, system stability, and continuous improvement.
• Provision of expert knowledge as well as promotion of the sustainable use and further development of the CRM landscape.

Your Profile

• Several years of experience in CRM projects, ideally with Microsoft Dynamics 365 in SAP-oriented ERP landscapes.
• Sound understanding of sales, service, Lead-to-Cash, and customer management processes.
• Good knowledge of SAP ERP integration as well as the connections between CRM and SAP ECC or SAP S/4HANA.
• Experience working with hybrid cloud application landscapes.
• Understanding of Enterprise Applications, integrations, master data management, and end-to-end process design.
• Practical experience in CRM configuration, workflow automation, reporting, and system integration.
• Knowledge of APIs, middleware concepts, integration technologies, and modern cloud platforms.
• Experience in working with implementation and support partners.
• Ability to bridge the gap between functional requirements and technical solutions.
• Structured, proactive, and solution-oriented way of working with a high sense of responsibility.
• Strong communication and stakeholder management skills in an international environment.
• Business fluent English; German skills are an advantage.

Why Kelvion?

• Shape the future CRM landscape of a globally leading industrial company.
• Work at the interface of Sales, Service, CRM, and SAP ERP integration.
• Drive global initiatives for process harmonization and digital transformation.
• Take responsibility for business-critical solutions with international visibility.
• Actively shape the further development of a modern hybrid SAP and Enterprise Application landscape.

Kelvion

Our mission is to lead the industrial transformation by championing innovation and sustainability. From optimising data centres and advancing hydrogen production to revolutionising refrigeration and HVAC systems, our mission-critical thermal solutions empower industries around the globe. United as “One Kelvion,” our global team delivers innovative solutions that drive customer success and support a sustainable future.

Together, We Shape the Future

Job Description

Shape the future of customer processes in a hybrid ERP landscape

Join us as Inhouse Consultant CRM – Sales & Service Processes (m/f/d) and drive the evolution of our global CRM landscape. You will optimize customer-facing processes, strengthen the integration between Microsoft Dynamics 365 and SAP ERP, and help shape a modern hybrid application architecture.

Working closely with Sales, Service and business stakeholders, you will take ownership of CRM solutions, translate business needs into scalable processes, and deliver tangible business value. We are looking for a hands-on consultant with strong process expertise, solid SAP integration know-how, and a proactive, solution-oriented mindset.

Your Responsibilities

• Act as the primary contact for Sales and Service stakeholders regarding CRM-related business processes and solutions.
• Design, implement and continuously improve sales, service and customer management processes.
• Translate business requirements into sustainable and scalable solutions.
• Support the integration between Microsoft Dynamics 365, SAP ECC, SAP S/4HANA and related enterprise applications.
• Drive process harmonization and standardization across international business units.
• Manage enhancements, releases, testing activities and user enablement.
• Coordinate external partners and ensure successful solution delivery.
• Contribute to governance, data quality, application stability and continuous improvement.
• Provide expert support and drive long-term adoption of CRM capabilities.

Your Profile

• Several years of experience in CRM projects, ideally with Microsoft Dynamics 365 in SAP ERP centric landscapes
• Strong understanding of Sales, Service, Lead-to-Cash and customer management processes.
• Good understanding of SAP ERP integration and interactions between CRM and SAP ECC and/or SAP S/4HANA.
• Experience working in hybrid cloud application landscapes.
• Good understanding of enterprise applications, integrations, master data and end-to-end process design.
• Hands-on experience with CRM configuration, workflow automation, reporting and integrations.
• Familiarity with APIs, middleware concepts, integration technologies and modern cloud platforms.
• Experience working with implementation and support partners.
• Ability to bridge business requirements and technical solutions.
• Structured, proactive and solution-oriented working style with strong ownership.
• Strong communication and stakeholder management skills in an international environment.
• Fluent English; German is an advantage.

Why Join Us

• Shape the future CRM landscape of a global industrial organization.
• Work at the intersection of Sales, Service, CRM and SAP ERP integration.
• Influence global process harmonization and digital transformation initiatives.
• Take ownership of business-critical solutions with international visibility.
• Contribute to an evolving hybrid SAP and enterprise application landscape.