Level 2 IT Technician M/F

Within the IT Experience department, we are recruiting an IT Operations Manager M/F for our Marseille campus. You will ensure the preparation, coordination, and support of IT operations (classes, intakes, eligible candidates, events, exams...) for the four KEDGE campuses. Reporting to the IT Experience Manager, you will join a team of 3 people distributed across the Marseille, Bordeaux, Paris, and Toulon campuses. Your activity will consist of guaranteeing the availability and proper functioning of the IT equipment and services indispensable to the smooth running of these operations. You will be the primary IT contact for these operations, in direct contact with users and providing support to the Department's project managers.

Your missions will be as follows:

• Ensure support for the IT team's operations (intake, eligible candidates, events, classes ..) for the 4 campuses.
• Ensure the excellence of the IT resources made available in the relevant areas and ensure their maintenance in operational conditions.
• Provide the required IT equipment for the conduct of operations.
• Ensure their proper functioning before and during the event.
• Write operation reports (assessment, satisfaction survey, feedback).
• Ensure the maintenance in operational conditions of the IT equipment in shared spaces and respond to user requests with the required level of excellence.
• Maintain the inventory of IT equipment in shared spaces and monitor the daily status of IT equipment in spaces mobilized for operations.
• Monitor service provider interventions on IT equipment in shared spaces and verify the availability of necessary IT resources.
• Organize the necessary tests and IT support for the operation and propose areas for improvement and evolution.

Profile sought and professional skills: Bac +2 (at minimum) in the IT field required.

• 2 to 5 years of significant experience in conducting IT projects (deployment of IT and audiovisual equipment, implementation of systems & networks infrastructures, IT asset management, helpdesk, ...), within the framework of new projects, redesigns, migrations ...
• Mastery of multimedia and videoconferencing equipment.
• IT culture.
• Ability to manage several technical operations simultaneously.
• Knowledge of IT security fundamentals.
• Good knowledge of Windows, MacOs, Ios, Android, Office365.
• English level B1-B2 required.

Soft skills: Excellent interpersonal skills and sense of customer service.

• Rigor, curiosity, and agility.
• Autonomy, ability to identify priorities, and adaptability.

Job type: Full-time - CDI. Status: Non-cadre. Remuneration: 28k - 33k euros gross. Fixed remuneration over 13 months. 30 working days of paid leave/year prorated to time of presence + 20 JRTT/year prorated to time of presence. Other benefits: Restaurant voucher card + Transport allowance + Gym access + Mutuelle and Prévoyance. Campus: Marseille - Luminy Start date: October 2026.

All male and female employees of the School are sensitized to issues of inclusivity, whether it concerns disability, gender, or equal opportunity. Our school places key importance on inclusivity, which is embodied in two of our strategic pillars: sustainability/durability and inclusivity.