Customer Service Supporter Cheste, Valencia

JYSK is the quintessential Scandinavian brand for furniture, decoration, and sleep systems. Since we opened our first store in Denmark in 1979, we have not stopped growing, and today, with more than 3600 stores, we are present in 49 countries worldwide. At JYSK, we want to continue growing and, to do so, we need the best in our team.

For our Customer Service department, we are looking for a Customer Service Supporter, who will be our ambassador, being on the front line with customers and providing the best Customer Service within any communication channel. As a Customer Service Supporter...

• You will be customer-oriented and capable of listening to and satisfying their needs
• You like communication
• You have a high level of empathy

Do you see yourself in the role of Customer Service Supporter at JYSK? Then YOU are the person we are looking for.

WHAT WE OFFER YOU

We offer you the opportunity to join a distribution company that listens to its collaborators and works every day to be an excellent place to work. We are dynamic and your development is crucial to us. Additionally, as a JYSK ambassador, you get the following:

• Indefinite contract for 40 hours per week
• Opportunities for your development through excellent training and mentoring
• Introductory training to start your career at JYSK in the best possible way
• Hybrid work modality
• Competitive bonuses that reward great results
• Internal contests with attractive prizes
• 15% discount in all JYSK stores
• Private health insurance, annual party, internal activities (participation in sponsored events such as races, volunteering, etc.)

WHAT YOUR WORK AT JYSK WILL BE LIKE

You are the first point of contact for our customers. In the JYSK Customer Service Center, we handle customer inquiries through different channels, identifying their problems to resolve them and prevent them in the future.

• Being responsible for your work and finding solutions for our customers while providing professional, positive, and competent service.
• Working in a comfortable environment where teamwork prevails to exceed customer expectations.
• Being part of a goal-oriented team, with a high pace and the need to adapt to different situations.
• Creating sales from incoming requests to support our mission and our objectives.
• Handling customer requests via telephone, email, chat, and social media.

WHAT YOU MUST BRING

• Empathy, you like to actively listen to customers and support them
• Being professional and open to dialogue
• Compulsory Secondary Education studies or higher
• Understanding customer needs and taking them into account when offering solutions
• Enjoying teamwork and having the desire to work in a fun environment where learning and knowledge are shared with colleagues
• Understanding the importance of urgent matters and remembering that you are here to help customers
• Availability to work in shifts from Monday to Saturday
• Good level of English to communicate with our customers
• Basic system knowledge: typing quickly and accurately on the keyboard, having no problems learning new programs or reading and understanding guides and procedures.

Selection process in Spain:

• We process applications continuously and complete hiring when we find the right candidate
• We will review your candidacy within 1 week (working days)
• If successful, we will send you a link to answer some video questions
• Next, we will conduct a brief telephone interview
• Should you pass all the previous stages, we will invite you to an in-person interview

ABOUT US

We believe that our collaborators are the key to our success, going from one store in 1979 to more than 3600 stores worldwide today. That is why we strive to offer development and growth possibilities within JYSK, and we are also proud to reward the commitment and great effort of our collaborators. Our three core JYSK values: trader, colleague, and corporate spirit, express the behavior and attitude we expect from every person at JYSK. We trust each other, and we believe in delegation and freedom with responsibility.

JYSK wants to include everyone, regardless of age, gender identity, race, ethnicity, sexual orientation, physical or mental ability. Together, we ensure our inclusive culture that encourages, supports, and celebrates the diverse voices of our collaborators. Because a great mix of minds, talents, and unique personalities makes us a stronger team.

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