N2 Workstation Engineer

Context:

Processing of incidents and requests (Service Now Tickets)

Resolve or transfer with analysis elements.

• Writing of documentation and processes

Qualification and testing of workstation hardware/technical software

• Level 2 Workstation Support
• Technological monitoring

On-call shifts, HNO (out-of-hours), and teleworking days possible at our request or that of the client

Indispensable Skills:

• Windows 10
• Office 365
• Incident management
• Writing of technical documentation
• Workstation Troubleshooting
• Written/Spoken English
• Autonomy, rigor
• Curiosity, Team spirit

Additional Skills:

• Microsoft 365
• SCCM
• Service Now
• Powershell
• Workstation Master

Description of services related to the position: Technical activities: Resolution of level 2 incidents within the team's scope. Engineering on technical solutions for the physical or virtual "Workstation" scope Study of impacts related to the integration of hardware, technical software, and applications (feasibility, impact study...) Writing of Instructions Support for subject follow-up Maintenance of all associated documentation. As a recurring task, template documents must be updated regularly in order to maintain an up-to-date documentary base. Inetum is a European leader in digital services. For companies, public actors, and society as a whole, the Group's 28,000 consultants and specialists aim every day for digital impact: solutions that contribute to performance, innovation, and the common good. Present in 19 countries close to local territories, and with its major software publisher partners, Inetum meets the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and industrialization, Inetum generated a turnover of 2.5 billion euros in 2023. Originally posted on Himalayas