Outreach and Institutional Relationship Assistant (CRM & Universities)
IBS Americas is an international business school that has been operating for over 20 years, offering executive programs in partnership with prominent universities in the United States and Europe. Our purpose is to connect professionals from different countries to the best of global education, promoting transformative experiences in management, leadership, and innovation.
We believe that learning is continuous and that teamwork is essential to generating real impact. Our culture is marked by collaboration, diversity, and professional development. We value committed, creative people with a desire to learn in a dynamic and multicultural environment.
We are looking for a professional with an analytical, communicative, and organized profile to work in campaign management, relationship with universities, and lead management, ensuring the expansion of the academic network and the conversion of candidates.
This position will have strategic and operational involvement, with a strong interface between marketing and institutional partners.
Responsibilities and duties Description: Entry-level position to build a career in international business development in education. You will act as the initial point of contact for IBS Americas with universities in the American market, being responsible for activating them as strategic channels for the promotion of our short-term programs in the United States and Europe. Your mission is twofold: prospect the university (B2B) and, through it, capture students (leads) for our executive programs. Here you learn in practice and make a difference: in addition to receiving training, you will help structure our B2B prospecting process, acting on the front line of our expansion. Dynamic environment, with a multicultural team and many learning opportunities.
Responsibilities: Conduct institutional contacts, meetings, and negotiations with partner universities Prospect, reactivate, and formalize academic agreements Develop and strengthen relationships with educational institutions Plan, create, execute, and optimize institutional campaigns Write texts aligned with brand guidelines Configure and manage journeys in Marketing Cloud Produce and review materials (emails, landing pages, invitations) Analyze metrics and campaign performance Monitor leads and applications daily Execute nutrition, rescue, and reconversion strategies Update and clean data in Salesforce Support follow-up actions via email and WhatsApp Document processes and propose improvements
Requirements and qualifications Requirements: Completed or ongoing higher education (Administration, RI, Marketing, Communication). English: Advanced/Fluent: To write emails and conduct professional calls and meetings with confidence. Organization and Proactivity: Affinity with Excel/Sheets for list and data management. Ordering and structuring processes. Communication and Resilience: Good diction, flexibility for telephone conversations, and resilience to handle objections.
Differentials: Experience with marketing, CRM, or institutional relationship Knowledge of automation tools Experience with CRM (Salesforce or similar) Skill in creating and reviewing institutional content
Additional information Our benefits: Food Voucher: Food Voucher R$ 244.86 (Monthly); Meal Voucher: Meal Voucher of R$ 36.87 per day (22 days); TotalPass/ Wellhub: Taking care of health is fundamental! Transportation voucher: Optional benefit, to be used exclusively for actual commuting between residence and work and vice-versa – (Discount value of 6% on gross salary); Health and dental plan: SulAmérica, with co-participation; Life insurance: our commitment to the well-being and security of those who are part of our team; Scholarship: We encourage you to study, with 50% assistance, according to internal policies; Day off: Day off during your birthday week; Daycare and babysitter assistance: Cost allowance for female employees so their child can be in good hands while you work; Allya: discount club; English in Company: we offer an English course in the company for our employees, in partnership with an English school, encouraging continuous development, according to internal policies; Agreement with SESC: Full membership card for our employees; Bonus: After great results in deliveries, nothing more just than celebrating with a well-deserved bonus for excellent performance.
Our work model Schedule: Monday to Friday, being 4 days in-person and 1 day home office. Hours: 9am to 6pm