Customer Advisor (m/f/d) in the Real Estate sector (Insurance Merchant)

Full-time/Part-time | starting immediately | Franklinstraße 56, 60486 Frankfurt am Main

We, Howden Deutschland AG, are a renowned industrial and specialty insurance broker and part of Howden, one of the leading global insurance groups, with over 25,000 employees worldwide in 56 countries. Howden is currently the fastest-growing insurance broker.

Our customers are closely supported in identifying their risks. This leads to the conception of tailor-made and individual risk solutions. We support our customers using a holistic approach.

Through our "People First" principle, our employees come first – which is also reflected in the high level of employee participation in our company. We promote their professional expertise to the same extent as our team spirit and rely on long-term relationships.

Due to our steady growth, we are looking for a

Customer Advisor (m/f/d) in the Real Estate sector at the Frankfurt am Main location in full-time/part-time

Your tasks:

• Customer Support & Relationship Management: You are responsible for the holistic support of demanding customers from the real estate industry, maintain sustainable customer relationships at all decision-making levels, and develop individual support concepts with the goal of long-term and successful cooperation.
• Risk and Insurance Strategy: You analyze real estate portfolios, identify insurance-relevant risks, and develop tailor-made insurance concepts and long-term renewal strategies together with our customers and internal specialists.
• Market Observation & Solution Development: You observe developments in the insurance market, evaluate their impact on existing customer programs, and derive suitable measures and innovative solutions for our customers together with insurers and specialist departments.
• Coordination & Expert Network: You manage the cooperation between customers, insurers, experts, network partners, and internal specialist departments, ensure a smooth flow of information, and ensure the successful implementation of all customer-relevant measures.
• Claims and Crisis Support: You also accompany our customers on-site during complex claim events, coordinate the involvement of relevant experts, support finding solutions in crisis situations, and ensure professional communication as well as meaningful customer presentations.

What you bring with you:

• Training as an Insurance Merchant: Whether you are an insurance specialist, insurance technician, or insurance merchant, you are at home in the insurance sector. Further training, e.g., as an insurance technician (Versicherungsfachwirt), is desirable.
• Extensive Professional Experience: You are well acquainted with the described field of activity and look forward to expanding your expertise.
• Good Knowledge of the English Language: An English email does not scare you? An English-speaking caller does not make you sweat?
• Very Good IT Skills: Whether Word, Excel, or PowerPoint – you master the standard programs perfectly. Your very good comprehension makes it easier for you to familiarize yourself with specific programs.
• Teamwork and Commitment: We are not a one-(wo)man show; only in a team can we be successful. You enjoy deepening your professional knowledge and putting it into practice. In doing so, you always keep the needs of the customers in view.

Our offer:

Instead of simply listing our benefits, we asked our colleagues: "What makes working at Howden Deutschland AG special?" These answers came:

Fun: "I simply enjoy coming to the office in the morning. I look forward to my tasks and the exchange with nice colleagues. Even when it gets stressful, we still laugh together and support each other."

Health: "I have a health budget every year that gives me the freedom to decide for myself how I promote my health – from prevention to treatment. Howden ensures that I feel well-protected in all aspects. I can also extend this offer to my family."

Pension/Security: "Howden subsidizes my pension, and without Howden, I would never have received occupational disability insurance."

Group Accident Insurance: "Howden has not taken out a standard accident insurance for employees, but one that protects not only me but also my family, should the worst happen."

Leadership at Eye Level: "It is important to me that my manager gives me freedom to complete my tasks and that I can develop my own ideas in the process. I see him/her as a sparring partner, not as a 'boss'."

Internationality: "I like working internationally. Since I started working at Howden, my language skills have grown enormously. I have the opportunity to work with customers/insurance companies worldwide and expand my horizons."

Flexibility: "I love being able to switch between the office and mobile working. This makes me more productive."

Attractive Remuneration and Social Benefits: "In addition to the attractive salary, I think it's great that Howden not only promotes further training but also actively supports me in this through the Howden Academy." [Editor's note: Thank you for the praise. We have many more benefits to offer, such as: company pension scheme, special leave, company events, subsidy for further training, and much more.]

Conscientious Onboarding: "I felt very well taken care of during my onboarding period and was able to quickly familiarize myself and integrate into the team, not only professionally but also personally. I still find the uncomplicated exchange among colleagues great."

Employee Participation: "Employee participation gives me the feeling of being part of something bigger. It is motivating to know that my commitment is recognized and rewarded. It is particularly pleasing that the Howden employee share has achieved considerable growth annually so far, which also benefits me financially."

We look forward to receiving your CV at hde.bewerbung@howdengroup.com (https://mailto:[hde.bewerbung@howdengroup.com](mailto:hde.bewerbung@howdengroup.com)). You are welcome to omit a cover letter; we would rather get to know you in a personal interview. Even if your background does not exactly meet our requirements, we look forward to your application.

Howden Deutschland AG expressly encourages people of all nationalities, genders, age groups, sexual orientations, as well as persons with a history of migration or flight, to apply. Applications from people with recognized severe disabilities will be given preferential consideration if they are equally qualified.

Home Office: Extent: By arrangement