Receptionist - Rotating Concierge (accommodation provided) M/F - Hôtel Saint-Georges
Machine translation — original language: French.Show original
As a receptionist - rotating concierge, you will be required to perform the following missions:
Reception side:
- Anticipate client needs and requests and ensure loyalty
- Ensure the security of the hotel
- Ensure good communication with the teams
- Master IT tools (PMS, office software, Internet)
- Perform check-in and check-out
- Perform cash operations (collection, invoicing, monitoring the daily journal and cash float)
- Ensure the correct entry of client information (nationality, source, etc.) in order to obtain reliable statistical data
- Respond to concierge requests
- Schedule reservations and room occupancy
- Optimize hotel reservations
- Ensure the smooth running of the clients' stay
- Demonstrate versatility on an occasional basis (bar, luggage storage...)
- Perform the daily closing
- Carry out technical and security rounds
- Set the restaurant for breakfast and assist in its preparation
Concierge side:
- Ensure overall client satisfaction in terms of service and welcome and know how to respond to specific requests
- Respond to any service and information request, internal & external, from the client
- Organize and plan the bellboy's work
- Act as a communication vector between the client and the various internal and external service providers of the hotel
- Be responsible for the respect of goods entrusted by the client
- Take and follow up on various reservations (ticketing, restaurants, taxi...)
- Be responsible for the invoicing of ancillary sales
- Be knowledgeable about the hotel's external news (technical, cultural, and event news)
- Demonstrate excellent interpersonal skills, commercial skills, and advisory skills. Motivated and passionate about the world of hospitality and reception, you are dynamic, autonomous, available, and assiduous. Possessing an excellent presentation, you have a very good sense of contact, service, and welcome when facing a demanding clientele. You have a perfect command of professional English.