Front Office Supervisor

Hotel Riverton is a family-owned boutique hotel by the water in central Göteborg, selected for the MICHELIN Guide's Hotel Collection. Since 1991, we have welcomed guests from all over the world with a passion for personal service, quality, and attention to every detail.

We have high ambitions and strive to exceed our guests' expectations in every encounter. For us, first-class service is not just about what we do, but how we do it – with genuine engagement, professionalism, and a sense for the small details that make the big difference.

We are now looking for an engaged and experienced Front Office Supervisor who wants to help develop our reception and create first-class guest experiences.

About the position

The reception is the heart of the hotel and plays a crucial role in our guests' experience. It is here that we create the first impression, take care of our guests during their stay, and ensure they leave us with a positive feeling.

As a Front Office Supervisor, you have an important role in the daily operations. You work operationally in the reception while simultaneously leading, supporting, and inspiring your colleagues to ensure that work flows smoothly and that our guests always receive a warm, personal, and professional reception.

We are looking for you who enjoys taking responsibility, likes working closely with both guests and colleagues, and has the ability to remain calm even when the pace is high.

Who are you?

You have a genuine passion for personal service, high quality standards, and an eye for detail. You have a natural ability to read people, adapt your communication to different types of guests, and attend to their individual needs and wishes. For you, it is self-evident that every guest should feel seen, welcome, and personally cared for.

You are confident in your professional role, responsible, and possess natural leadership. You inspire your colleagues by leading by example, maintain calm when the pace is high, and have the ability to make independent decisions. As a person, you are positive, unpretentious, and solution-oriented, with a twinkle in your eye and a desire to always go the extra mile.

We are looking for you who:

• Has at least 2 years of experience as a hotel receptionist. Previous experience as a Supervisor or Shift Leader is highly merited.
• Speaks and writes in Swedish and English in a professional and personal manner
• Has good knowledge of Opera PMS and is accustomed to working with Microsoft Office
• Has high social competence, is attentive, and is a skilled communicator
• Has a big heart for personal service and an understanding that the customer wants to be seen and attended to regarding the needs they have just today
• Has a twinkle in your eye, a positive attitude, and contributes to a good working environment.

Tasks and responsibilities:

Your tasks include traditional receptionist duties and include, among others, the following:

• Welcome our guests and handle check-ins and check-outs
• Handle bookings, guest inquiries, telephone, and e-mail
• Follow and contribute to the development of the department's routines, policies, and working methods
• Work actively with upselling and contribute to the department's set goals
• Ensure that our guests receive personal and first-class service throughout their stay
• Handle payments, invoicing, and cash reconciliation

Additionally, the following tasks are included for you as a Supervisor:

• Lead and distribute work during your shifts as well as ensure efficient and well-functioning operations
• Support and guide colleagues in their daily work
• Ensure that routines, checklists, and service standards are followed
• Handle guest inquiries and any complaints in a professional and solution-oriented manner
• Responsible for the introduction and training of new employees
• Handle sick leave notifications and ensure correct staffing during your responsible weekends
• Actively contribute to the department's development, guest satisfaction, and a positive working environment

Working hours are according to a rotating schedule and include evenings and weekends. Salary according to agreement. The position is 100% with a 6-month probationary period.

A warm welcome with your application!