Winter 2026-2027: Trilingual Receptionist 4* Hotel (M/F)
A family business, the Les Balcons group has been building and operating Tourist Residences, Hotels, and Spas in Savoie since 1993. Overlooking the Tarentaise valley at an altitude of 1850 m from the La Rosière resort, the Hôtel Alparena & Spa stands out as an essential warm and comfortable cocoon, recognized for its quality standards and the ultra-personalization of the services offered to its clients. The Hotel includes 58 luxurious and spacious rooms and suites with modern equipment, a spa of over 1000m², and 2 restaurants: l'Alpagio, a bistronomic table, and the Solario, a panoramic mountain brasserie. An independent establishment of human scale, Alparena is part of a family group, committed to values of proximity, trust, and respect for teams. Here, every collaborator is considered an essential player in the customer experience.
The position:
We are looking for a receptionist for the winter 2026-2027 season. Your warm smile, your welcoming and benevolent attitude will be the pillars of a successful stay for our clients. Your main missions: Reception & customer relations
Welcome clients with warmth, attention, and professionalism
Ensure arrivals and departures run smoothly
Be attentive to the needs, preferences, and habits of clients in order to personalize their experience
Adapt your welcome to different client profiles: families, couples, VIPs, international clientele?
Concierge & destination expertise
Advise and propose personalized experiences at the hotel, in the resort, and in neighboring resorts - by staying informed about activities and events
Organize special attentions (birthdays, honeymoons, surprises')
Administrative management & front office
Handle check-ins, check-outs, payments, and cash operations
Follow-up and control of reservations and partner invoices
Rigorous processing of requests (email, telephone, on-site)
Manage unforeseen events and dissatisfaction with calmness and professionalism
Inter-departmental coordination Ensure fluid communication with housekeeping, the spa, the kitchen, and management to guarantee a quality customer experience Nights
Occasionally participate in night shifts according to needs: security rounds, preparation of arrivals, and end-of-day closing
Profile sought:
Experience & references
Professional references and/or letters of recommendation are an important criterion in the examination of applications.
First experience in hotel reception required.
Experience in high-end hospitality is highly appreciated.
Training A degree in hospitality is an asset. Skills & languages
Fluent English mandatory: sustained oral expression, telephone exchanges, and written communication.
Mastery of a second foreign language is indispensable: Italian, Dutch, or German.
Mastery of Pack Office, with Excel imperative.
Mastery of a hotel PMS: Opera, Mews, Resalys, or equivalent is a real plus
Soft skills & sense of service
Excellent mastery of the codes of reception and hospitality.
Particularly developed sense of customer service, with strong attention to detail and quality.
Patience, diplomacy, and the ability to maintain professionalism in all circumstances.
Willingness, curiosity, and real motivation for the position.
Team spirit and ability to collaborate effectively.
Transparency and honesty in all assigned missions.
Benefits - Job info
On-site accommodation possible,
Housing allowance if you arrange your own accommodation,
Uniform laundry provided,
End-of-season bonus according to involvement,
Free provision of a covered parking space,
10 to 15% discount at the SHERPA convenience store,
Access to the gym during specific hours,
Preferential spa and restaurant rates
Possibility of internal luxury hospitality training and evolution within the group
Start date December
#CDD #HCR #Experience: 1 year minimum #season #Hotel