B2B Support Technician M/F

Main missions:

• Provide level 2 technical support and handle complex incidents escalated by the support teams.
• Diagnose technical anomalies and assist customers, partners, and service providers in their resolution.
• Participate in the monitoring and success of technical deployments by guaranteeing the reliability of installations.
• Evaluate the technical feasibility of projects and ensure the compliance of deployed solutions.
• Contribute to the continuous improvement of support tools, processes, and methods.
• Participate in the automation and digitalization of technical support activities.

Profile sought:

• Proven experience in technical support, application assistance, or a B2B technical environment.
• Strong diagnostic, analysis, and problem-solving skills.
• Excellent organization and ability to manage multiple subjects simultaneously.
• Continuous improvement mindset and a taste for process optimization.
• Autonomy, rigor, and a sense of customer service.
• Professional English allowing for communication with international interlocutors and consulting technical documentation.
• Knowledge of supervision platforms or connected environments is an asset.*

Why join this company?:

• Join an innovative environment in full technological evolution.
• Participate in concrete projects combining support, technical, deployment, and continuous improvement.
• Evolve within a structure that promotes autonomy, collaboration, and skill development.
• Use new technologies, notably artificial intelligence tools, to optimize support activities.