Copy of Bilingual Loyalty Advisor | Student Retention

At Fundación Universitaria Internacional de La Rioja, we believe in the power of education to transform lives. We are looking for people committed to generating a positive impact on society, interested in innovating and contributing from their role to the development of online higher education. Join an institution in full growth and international expansion, recognized for its academic excellence and its commitment to innovation. Help students get back to their professional goals! If you enjoy building relationships, understanding needs, and accompanying people in achieving their objectives, this opportunity is for you. We invite you to apply to our community as a Loyalty Advisor! 🎯 What will your mission be? Accompany students who have interrupted their studies, identifying their needs and providing personalized solutions that allow them to resume their educational project. You will be responsible for generating a close, consultative, and results-oriented experience, accompanying both national and international students during their academic reincorporation process. 🔹 Main responsibilities Contact students who have suspended their studies.

Identify the causes that impact their academic continuity.

Manage re-entry and retention alternatives.

Perform follow-up and accompaniment throughout the entire process.

Provide guidance on benefits, academic processes, and financial options.

Register and manage information through CRM.

Contribute to the fulfillment of recovery and loyalty indicators.

Guarantee a positive and close experience for each student.

🎓 What are we looking for? Technicians, technologists, students, or professionals in administrative, commercial, marketing, communication, education, or related areas. Language ✅ Minimum English level B2 conversational-Certifiable ✅ Ability to sustain commercial conversations with international prospects. ✅ Oral and written comprehension. Minimum 1 year of experience in: Loyalty.

Retention contact center.

Customer service.

Consultative sales.

Commercial management.

Student accompaniment.

Educational admissions.

Customer recovery.

We will especially value experience in: Educational sector.

Universities.

Training institutions.

Loyalty or retention programs

💡 Desirable knowledge CRM management.

Intermediate Excel.

Commercial follow-up management.

Service and recovery indicators.

✨ We offer you ✅ Direct contract with the company. ✅ Basic Salary + legal benefits. ✅ Schedule Monday to Thursday 08:00 AM - 06:00 PM Friday 08:00 AM - 05:30 PM ✅ Real growth opportunities. ✅ Scholarships of up to 80% to study with us. ✅ Collaborative and multicultural environment. ✅ 📍 On-site management with future possibility of hybrid work.

Join an institution in full growth and international expansion, recognized for its academic excellence and its commitment to innovation! 🌍✨ Fundación Universitaria Internacional de La Rioja-UNIR (hereinafter, "FUC"), will process the personal data that you have provided for the purpose of: managing your participation in selection processes, evaluating your profile and, if it fits with other vacancies, sharing it with other companies in the Group. Detailed information on the processing of your personal data is available in the legal text accompanying the registration form. As the owner of the information, you have the right to know, update, and rectify your personal data and, only when appropriate, to delete or revoke the authorization granted for its processing, through written communications via the address: ppd@unir.edu.co.

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