Customer Service - Operations
Machine translation — original language: Spanish.Show original
Job Objective
Provide timely attention and follow-up to customer requirements, guaranteeing effective communication between operational areas, warehouse, transport, and customers to ensure compliance with established service levels.
Main Responsibilities
- Receive and attend to customer requests via email, telephone, or internal systems.
- Follow up on warehouse and distribution orders, and shipments.
- Report status of inventories, shipments, and deliveries.
- Manage and document operational incidents.
- Coordinate with operations, transport, and warehouse for problem-solving.
- Prepare compliance and service level reports.
- Register customers in systems.
- Participate in follow-up meetings with customers.
- Assignment of windows and QR generation.
Benefits
- Monday to Friday from 8:00 am to 17:00 pm
- Biweekly payment
- Savings fund
- Grocery vouchers
- Aguinaldo 20 days
- Vacation premium 30 %
- Transport
- Life insurance .
-Requirements-
Minimum education: Higher education - Bachelor's degree 2 years of experience Languages: English Age: From 25 years old Knowledge: Negotiation skills, Service quality, Shipments, Indicators, Inventories, Receiving of merchandise, Customer follow-up, Customer service administration
Keywords: care, costumer, cliente, operations, operaciones