Junior Technical Support Specialist

• working on the 2nd line of user support via a ticketing system; - providing technical support to partners - telecom operators; - diagnostics and troubleshooting of PBX functionality issues; - developing recommendations for the 1st line of technical support; - preparing technical descriptions of problems for the development department.

Requirements

Necessary skills: ability to work in the UNIX console; knowledge of telephone systems; knowledge of VoIP systems; technical English; knowledge in the field of internet communication technology; knowledge of basic network protocols; knowledge of IP network construction principles; experience in configuring network devices; presence of communication skills; ability to convey thoughts in the "language of the interlocutor"; persistence and patience; desire to get to the root of the problem

Secondary vocational education; Experience: 1 year

Conditions

Permissible