Service Advisor - Wisut Kasat Branch

1. Reception and Preliminary Problem Analysis:

• Welcome customers professionally, inquire about their needs, and listen to vehicle issues to perform preliminary analysis.
• Open Job Orders in the computer system, record data, and communicate details to the Foreman or technical department accurately and completely.

1. Consulting and Presentation:

• Provide advice regarding scheduled maintenance items and present Additional Jobs necessary for the safety and optimal performance of the vehicle.
• Present sales promotions and various service center campaigns to increase revenue according to targets.

1. Quality Control and Delivery:

• Track repair status and coordinate to ensure work is completed according to the scheduled appointment.
• Perform Quality Control (QC) of repairs and ensure the cleanliness and orderliness of the vehicle before returning it to the customer.
• Explain repair details, costs, and results clearly to the customer during the vehicle delivery process.

1. Maintaining Standards and Creating Satisfaction:

• Provide service with a Service Mind to create maximum customer satisfaction, focusing on achieving Customer Satisfaction Index (CSI) scores according to set targets.
• Resolve immediate problems and propose appropriate and reasonable solutions when customers have complaints.
• Strictly follow the working standards of Toyota Motor Thailand (TMT) and the policies of supervisors.

Qualifications: No gender restriction Education: Vocational Diploma - Bachelor's Degree in any field Able to communicate in English at a basic level to support customers from the United Nations (UN) building *** Able to drive a car and possess a driver's license Able to use computers and basic programs well Detail-oriented and able to solve immediate problems well Work 6 days/week (Monday - Saturday) according to assigned shifts If you have experience as a Service Advisor or have basic knowledge of engines, you will be given special consideration.