Customer Service Sea Freight Import

Affiliated with Zeebra Trans International Co., Ltd. Responsibilities for the position of Customer Service Sea Freight Import:

1. Provide continuous service to Sea Freight Import customers by providing advice on service procedure details, coordinating Bookings with AGENTS, updating vessel schedules for customers, and scheduling appointments regarding timing and the preparation of customs clearance documents for customers.
2. Record data in the PTS program and other related programs accurately and completely from the start of opening a Job until closing the Job within the specified timeframe.
3. Coordinate with various departments that support the service, including Messenger / Accounting-Finance, to collect information and important evidence for billing customers and making service fee payments to Suppliers.
4. Perform other duties as assigned by supervisors.

Qualifications:

• Have 1-2 years of work experience in a Customer Service Sea Freight Import position or other related fields.
• Have negotiation skills and the ability to build relationships with customers.
• Have the ability to analyze and solve problems occurring with customers.
• Have knowledge and understanding of import operations.
• Have self-motivation and determination to achieve results according to targets; have work motivation.
• Have the ability to use CRM software and Microsoft Office very well.
• Be ready to travel to contact customers and attend industry events as necessary.
• Have a positive attitude and the ability to work with others.
• Able to use English very well (if able to use Chinese, will be specially considered).