Operation Import

• Provide services and advice to customers
• Provide information regarding import procedures and customs formalities
• Provide advice on required documents such as Invoice, Packing List, B/L or AWB, and various permit documents
• Answer questions and resolve problems regarding product importation
• Coordinate with customers to request additional information or documents

• Verify import documents
• Verify the accuracy and completeness of documents
• Verify product details, price, quantity, country of origin, and related information
• Verify HS Code and information used for duty calculation
• Verify tax privileges or FTA, if applicable
• Coordinate in cases of incomplete documents or mismatched information

• Execute customs formalities
• Prepare and submit import declarations
• Process through the customs system according to specified procedures
• Coordinate with customs officers in case of product/document inspections
• Track the status of import declarations and cargo release
• Execute corrections of declaration data or documents when errors are found

• Coordinate with relevant parties
• Customers / Importers
• Cargo clearance officers
• Messenger / Document delivery staff
• Transportation staff
• Accounting staff
• Shipping Line / Airlines
• Freight Forwarder
• Warehouses and Ports
• Customs officers
• Other government agencies related to import permits
• Protect the interests of the company and customers, considering accuracy and the maximum benefit for all parties
• Work with the team and relevant departments to ensure operations meet company goals and KPIs

• Track expenses and duties/taxes
• Verify and notify estimates of duties and related expenses
• Coordinate regarding duty payments
• Verify additional expenses such as container storage fees, warehouse fees, or clearance-related expenses

• Track and report work status
• Track shipments from the time goods enter the country until cargo release
• Notify customers of status and problems
• Prepare reports regarding import work and pending tasks
• Systematically store import documents and information

• Resolve problems and take care of customers
• Resolve problems regarding goods stuck at customs or incorrect documentation
• Coordinate in cases where goods require permits or must pass through regulatory agencies
• Receive complaints and coordinate to resolve problems
• Maintain good relationships with customers and provide services according to SLA

Qualifications:

• Diploma or Bachelor's Degree in Logistics Management, International Trade, or related fields
• Knowledge of import customs formalities and customs laws
• Understanding of Import Shipment documents and Customs Clearance processes
• Able to use computer systems and office programs such as Excel, Word, Email, and other office software
• Coordination and communication skills with customers
• Able to work under pressure and manage multiple shipments simultaneously
• High attention to detail, as the work involves documents, taxes, and cargo release deadlines
• Experience in Shipping / Freight Forwarding / Customs Broker / Import-Export will be specially considered
• Service-minded, good interpersonal skills, and a positive attitude toward customers
• Able to manage time and prioritize tasks effectively
• Teamwork skills, able to coordinate and work effectively with the team and relevant departments to achieve organizational goals
• English proficiency at a functional level, especially for reading documents and coordination