Operation Import Supervisor

• Control and manage import customs clearance operations to ensure accuracy, speed, and compliance with Customs Department laws and regulations.
• Provide consultation and coordinate with the team and/or customers regarding import procedures, document preparation, and customs requirements.
• Assist in advising or verifying import documents such as Invoice, Packing List, Bill of Lading/Air Waybill, import licenses, and other supporting documents for completeness and accuracy.
• Assist in verifying product information such as HS Code, price, country of origin, tax privileges, and duty rates to ensure accurate preparation of import declarations.
• Control and monitor the preparation of import declarations, including the payment of duties and various fees.
• Assist in coordinating with the Customs Department, shipping lines/airlines, Freight Forwarder, Shipping, Warehouse, and related agencies to resolve problems and expedite cargo release.
• Assist in tracking shipment status and regularly informing customers of progress.
• Handle complaints or problems from customers, analyze causes, and implement appropriate and timely solutions.
• Control and monitor the performance of the Customer Service/Customs Clearance team to ensure compliance with the company's SOP and KPI.
• Assign tasks, monitor performance, and provide guidance to team members.
• Verify the accuracy of documents and information before proceeding with clearance to reduce errors and potential costs.
• Follow up on cases where goods are stuck in customs, such as incorrect HS Code, incomplete documents, goods requiring inspection, or issues regarding licenses.
• Prepare operational reports such as Shipment Status, Customs Clearance Status, Pending Shipment, KPI, and issues encountered.
• Assist in coordinating with Sales, Transportation, Accounting, and other internal departments to provide comprehensive customer service.
• Control costs and the duration of customs clearance operations, including monitoring related expenses.
• Protect the interests of the company and customers, considering accuracy and the maximum benefit for all parties.
• Work with the team and related agencies to ensure operations meet the company's goals and KPI.
• Perform other duties as assigned by supervisors.

Qualifications: Bachelor's degree in Logistics Management, International Trade, or related fields. Knowledge of import customs clearance and customs laws. Understanding of Import Shipment documents and the Customs Clearance process. Ability to use computer systems and office programs such as Excel, Word, Email, and other office software. Coordination and communication skills with customers. Ability to work under pressure and manage multiple shipments simultaneously. High attention to detail, as the work involves documents, taxes, and cargo release deadlines. Experience in Shipping / Freight Forwarding / Customs Broker / Import-Export will be given special consideration. Service-minded, good interpersonal skills, and a positive attitude toward customers. Teamwork skills, with the ability to coordinate and work effectively with the team and related agencies to achieve organizational goals. Good time management and ability to prioritize tasks. Good leadership skills, able to build cooperation within the team, develop team members, assign tasks, monitor results, promote efficient work, and drive the team to achieve goals. Working proficiency in English, especially in reading documents and coordinating.