Intern in Service Management (REF5807Y)

Hungary's most attractive employer in 2025 (according to the Randstad representative survey) is Deutsche Telekom IT Solutions, a subsidiary of the Deutsche Telekom Group. With more than 5,300 employees, the company provides wide-ranging IT and telecommunications services. It has hundreds of large corporate clients in Germany and other European countries. In 2019, DT-ITS won the HIPA "Best Training Cooperation" award, as well as the "Most Legitimate Multinational Company" recognition in the same year. The company is continuously developing its sites in Budapest, Debrecen, Pécs, and Szeged, and is looking for skilled IT professionals to join its team.

Non-dedicated Service Delivery Manager customer support Reactive customer communication: inquiries via shared mailbox and hotline Operational management of standardized non-complex telecommunications and IT customer contracts following ITIL-Service-Delivery processes Preparation of documentation related to processed tasks Evaluation of customer inquiries based on contracts and management of the associated sales process Verification of invoicing as defined in contracts Handling and processing of customer escalations Cooperation with internal departments and external service provider partners Working in a German (virtual) work environment

Active (or passive if under 25 years old) full-time student status for at least another 1 year At least 20 hours of work per week German (B2) and English (B2) language skills Good communication and problem-solving skills Ability to work in a team Logical thinking skills

• Please be informed that our remote working possibility is only available within Hungary due to European taxation regulation.