Clerk (m/f/d) for International Invoicing and Debt Collection

DEKRA Claims International Germany is a specialized business unit of DEKRA and offers professional services in international claims management and claims settlement. The company supports insurance companies, leasing companies, authorities, and industrial companies in processing national and cross-border claims. The focus is particularly on motor vehicle, transport, liability, and property damage.

For our team in Aachen, we are looking for a dedicated Clerk (m/f/d) who impresses with diligence, organizational talent, and enjoyment of invoicing. You will play a key role in ensuring that international invoicing is carried out reliably and efficiently and that outstanding receivables are processed consistently. Through your structured way of working, your customer orientation, and your contribution to process optimization, you will support the financial stability and the continuous development of the organization.

What to expect:

• Creation and timely dispatch of customer invoices in accordance with contractual agreements and internal guidelines
• Checking invoice data for completeness and accuracy, particularly regarding amounts, VAT, and customer data

• Ensuring that required receipts and documents are transmitted completely and correctly with the invoices
• Implementation of defined dunning and collection strategies, both automated and manual

• Monitoring overdue customer receivables and initiating appropriate collection measures
• Processing and clarification of simple disputes in coordination with Sales and the Legal department

• Professional and solution-oriented communication with customers regarding outstanding and overdue receivables
• Participation in the monitoring and analysis of relevant key performance indicators, especially DSO, accounts receivable, and legal disputes

• Support in the optimization of processes and workflows using ERP systems and Power BI
• Identification of deviations and participation in the development of appropriate corrective measures

• Participation in the documentation and standardization of procedures, workflows, and best practices
• Active support in the continuous improvement and harmonization of processes

Your Profile

• Good knowledge in the areas of invoicing, dunning, and receivables management
• Strong organizational skills as well as a structured, diligent, and independent way of working

• Proficient use of MS Office, especially Excel
• Strong communication and interpersonal skills

• Confident and professional appearance when dealing with customers as well as good negotiation skills
• Very good English skills in speaking and writing

• Knowledge of other European languages is an advantage
• Interest in international business processes and intercultural cooperation

What we offer you / Your working environment

• Working in an international and multicultural team
• Close cooperation with the Operation, Finance, Sales, and Legal departments

• Varied activity with international customer contact
• Possibility to work from home

• Occasional international business trips
• Dynamic and result-oriented working environment

• Opportunity to actively participate in the optimization and further development of processes