Team Leader (m/f/d) Customer Service (Kaufmann/-frau - Spedition und Logistikdienstleistung)

"Logistics is People Business" - this guiding principle makes it clear that employees are the key factor for DACHSER's corporate success. Together, we pursue the mission to create the world's most intelligent combination and integration of logistical network expertise, thereby optimizing our customers' logistics balance sheets. Shape the logistics of tomorrow with us.

• Functional and disciplinary leadership, motivation, and further development of the team of 5 employees in Customer Service Outbound
• Ensuring professional, customer-oriented support for shipment-related inquiries, escalations, and complex customer concerns
• Organization, coordination, and control of daily workflows as well as responsibility for achieving quality and productivity goals
• Monitoring and analysis of quality KPIs, statistics, and reports, as well as deriving suitable measures for continuous improvement
• Compliance with Service Level Agreements, company guidelines, and network specifications, as well as close cooperation with operational departments, branches, and internal interfaces
• Active participation in process optimizations, cross-departmental projects, as well as support and further development of existing customer relationships
• Successfully completed training as Kaufmann für Spedition und Logistikdienstleistung (m/f/d) or a comparable commercial training
• Several years of professional experience in Customer Service, freight forwarding logistics, or a comparable service-oriented function
• Ideally, initial leadership responsibility or experience in the functional leadership of employees
• Strong customer and service orientation as well as strong communication skills, assertiveness, and high social competence
• Structured, analytical, and resilient way of working with confident handling of KPIs, quality evaluations, and process analyses
• Proficient use of MS Office as well as good English skills in speaking and writing
• Modern working environment and flexible working hours
• My DACHSER Benefits - A flexible range of fringe benefits that allows you to choose the benefit that best fits your needs
• Sustainably growing and family-run company as well as diverse tasks in one of the industries of the future
• Comprehensive onboarding program and career planning (DACHSER Academy)
• In-house health management
• Numerous discounts on leisure activities, events, and for online shops through our Corporate Benefits platform
• Option for a company bicycle via Company Bike

Liliana Souard Professional Specialist HR Baindt, Logistikzentrum, Bodensee Oberschwaben, DACHSER SE

At DACHSER, everyone is welcome. Diversity and equal opportunity are an integral part of our corporate culture. We understand the uniqueness of everyone, and thus the diversity of our teams, as the driving force of our daily work and innovations - because: Logistics is People Business. We look forward to meeting you.