Team Leader Customer Service Outbound (m/f/d) (Professional Specialist - Consultant - Service Management)

Dachser SE Logistics Center Cologne

Steering of customer support Technical and disciplinary leadership of employees

Development of employees Implementation of internal company guidelines (e.g., network manual, etc.) Coordination and steering of work processes in service, process and cost optimization Analysis of statistics/quality reports internally and for customers Customer visits/support Conflict and solution management for customer relationships and with other branches

Training as a Kaufmann (m/f/d) for Speditions- und Logistikdienstleistung or a comparable training Good knowledge in the field of Spedition Sammelgut Fluent German Good English skills, B2 Other foreign languages an advantage Confident handling of common MS Office programs You possess very good communication skills with customers, transport entrepreneurs, and colleagues

• Modern working environment, flexible working hours, and the possibility of mobile working
• My DACHSER Benefits - A flexible range of fringe benefits that allows you to choose the benefit that best fits your needs
• Sustainably growing and family-run company as well as diverse tasks in one of the industries of the future
• Comprehensive onboarding program and career planning (DACHSER Academy)
• In-house health management
• Numerous discounts on leisure activities, events, and for online shops through our Corporate Benefits platform
• Possibility of a company bicycle via Company Bike

Oliver Ahlers HR Manager Cologne, Logistikzentrum Köln, DACHSER SE

At DACHSER, everyone is welcome. Diversity and equal opportunity are an integral part of our corporate culture. We understand the uniqueness of everyone, and thus the diversity of our teams, as the driving force of our daily work and innovations - because: Logistics is People Business. We look forward to meeting you.