[Coupang] Global Crisis Management Center Operations Specialist (Contract)

Company Introduction

Coupang exists to realize customer amazement. We know we are fulfilling our mission when customers say, "How did I live without Coupang?" With the sole obsession of making customers' shopping, dining, and overall lives more convenient, Coupang is leading innovation across the multi-billion dollar e-commerce industry. As one of the fastest-growing e-commerce companies, Coupang has established an unrivaled position and built customer trust within the domestic commerce industry.

Coupang prides itself on being a large global listed company based on startup culture. This is our growth engine, allowing us to maintain the agility of our founding days and expand our business by constantly launching new services. All Coupang employees are given opportunities to possess an entrepreneurial spirit and drive new innovations and initiatives. The boldness to dive into work without hesitation to achieve results is the very essence of how Coupang works. At Coupang, you will witness yourself, your colleagues, your team, and the entire company growing every single day.

Every Coupang employee is sincere about Coupang's mission to create the future of commerce. We solve customer problems, challenge traditional concepts and common wisdom, and push beyond achievable limits. If you desire an amazing work experience in an always-on, high-tech, and hyper-connected world, join Coupang right now.

Job Description

Coupang Global Security Operations Center (hereinafter GSOC) serves as a crisis management center, providing real-time monitoring of internal and external risks. It leads rapid responses according to crisis management processes when incidents/accidents occur to ensure employee safety and support business continuity. To deal with various incidents and accidents that may occur within the company, it operates 24/7/365, ensuring that incidents/accidents are disseminated quickly when they occur and that appropriate support is provided to resolve them.

Responsibilities

Acting as a communication hub for the Global Security department

Receiving and responding in a timely manner to various risks and incidents/accidents identified through monitoring systems

Monitoring global events, assessing their impact, and sharing with GSOC partners

Identifying, assessing, and classifying external threats that may affect company operations, employees, facilities, and customers

Monitoring and communicating risks related to supply chain assets

Supporting GSOC Supervisor (Manager) tasks

Employment Type

1-year contract (Conversion to permanent position may be considered based on job performance)

Day/Night and weekend shift work required

Qualifications

Hold a Bachelor's degree in fields such as Emergency Management, Safety Management, Environment, Management, Economics, Communication, Information Technology, Political Science, Engineering, Geography, Security Studies, etc.

Ability to communicate with management-level personnel in writing (and orally if necessary) through excellent communication skills

Ability to multitask in high-stress and time-constrained situations

Ability to critically analyze and think even in ambiguous situations

Self-motivated, highly responsive, proactive, and able to take ownership of tasks until completion

Ability to work day/night and weekend schedules

Proficiency in English conversation (Intermediate level or higher)

Preferred Qualifications

3 or more years of experience in related industries such as Industrial Safety / EHS / Physical Security / Military / SOC (Security Operations Center) / Control / Risk Management / Customer Response, etc.

Practical knowledge of global events and global geography/culture

Experience with computer knowledge and technology, and working with complex platforms

Experience in IT, Information, Corporate, Military, or Security sectors

Application Process and Information

Application Process

Document Screening - Phone Interview - In-person Interview – Final Offer

The application process may vary by job role and may change depending on the schedule and circumstances.

Application schedules and results will be provided individually via the email address registered in your application.

Notes

This job posting may close early once recruitment is complete.

If there are any false statements in your application, your acceptance may be canceled.

Employment protection subjects (veterans, persons with disabilities, etc.) may receive preferential treatment in hiring in accordance with relevant laws.

Job title and scope of responsibilities may change considering the candidate's overall career, experience, and other circumstances. If such changes are necessary, the candidate will be communicated with at an appropriate time before the final offer notification.

Hiring may be restricted if the legally required qualifications for hiring and job performance are not met.

The employment type is contract-based and includes a 12-week probationary period. However, if necessary for business reasons, the aforementioned probationary period may not be applied, or may be shortened or extended.

Privacy Policy

Coupang Group collects and processes your personal information in accordance with the Applicant Privacy Policy (link below).

https://www.coupang.jobs/kr/privacy-policy/

Document Return Policy

This notice is in accordance with Article 11, Paragraph 6 of the 『Act on Fair Recruitment』.

We inform you that job seekers who have applied for our recruitment but were not ultimately successful may request the return of submitted recruitment documents in accordance with the 『Act on Fair Recruitment』. However, this does not apply if the documents were submitted via a website or email, or if the job seeker submitted them voluntarily without our request. In cases where recruitment documents are lost due to natural disasters or other reasons not attributable to the company, they shall be deemed returned.

According to the main text of Paragraph 2 above, a job seeker requesting the return of recruitment documents must complete the [Recruitment Document Return Request Form - Attachment No. 3 of the Enforcement Rules of the Act on Fair Recruitment] and submit it via email ( recruitingops@coupang.com ). We will send the documents to the designated address via registered mail within 14 days from the date the submission is confirmed. Please note that the registered mail fee shall be borne by the recipient.

In preparation for return requests from job seekers under Paragraph 2, the company will keep the original recruitment documents submitted by the job seeker for 180 days from the date the hiring decision is finalized. If no request for the return of recruitment documents is made by that time, all recruitment documents will be destroyed without delay in accordance with the 『Personal Information Protection Act』.

However, the contents of Paragraphs 1 through 4 apply only when the labor-related laws of the Republic of Korea are applicable. They do not apply in other cases.