Guest Concierge (Opc In House) Paradisus Cancún - Club by Meliá
Are you passionate about sales and looking for an uncapped salary? At Club by Meliá, your income depends on your talent.
At Meliá Hotels International, we are looking for a dynamic and results-oriented Guest Concierge to join our Club by Meliá team with the objective of proactively inviting guests to discover the Circle product in the sales lounge, acting as the key first link in the commercial process.
What do we offer?
- Uncapped commission system: The more invitations you generate, the more you earn. Your effort and results will directly determine your salary, above the industry standard.
- Base salary.
- Statutory and superior benefits.
- Work in an international and exclusive environment, representing a world-leading brand.
- Professional growth possibilities in a global company.
- Continuous training and tools to improve your sales performance.
- Meliá group benefits.
Mission of the position:
To offer personalized, close, and high-quality service to guests during their stay, using every interaction as an opportunity to build trust and identify potential clients interested in the product, proactively inviting guests to learn about the commercial proposal in the sales lounge and acting as the key first link in the sales process.
Job Functions
- Provide personalized, warm, and effective attention to guests during their stay, becoming their point of contact within the hotel.
- Use every service interaction as an opportunity to generate conversation, create interest, and build trust with the guest, with the goal of achieving a natural and effective invitation to the sales lounge, without exerting direct commercial pressure.
- Proactively invite guests with the appropriate profile to the sales lounge, highlighting the possible benefits they could obtain according to their profile and preferences.
- Communicate relevant information obtained during contact with the guest (profile, interests, type of traveler, perceived objections) to the corresponding salesperson to facilitate a personalized sales start.
- Perform an effective introduction between the guest and the salesperson, ensuring a smooth and professional transition.
- Collaborate with the commercial team to coordinate guest entry to the lounge and ensure smooth and efficient service.
- Accurately record invitations and the result of each in the established management tools, ensuring traceability and consistency of the process.
- Actively participate in training, team meetings, and feedback sessions to improve interpersonal and commercial skills.
- Contribute to the achievement of individual and team commercial objectives, understanding that quality service is the foundation for generating real sales opportunities.
What are we looking for?
- 1/2 years of experience inviting and prospecting couples for the Club Vacacional sales lounge presentation.
- Studies in tourism, public relations, hotel management, or similar.
- Advanced English level, another language will be highly valued.
- Interest in the commercial area and sensitivity to detect sales opportunities.
- Good communication and public relations skills, proactive, customer orientation, high vocation for service, and results-focused.
- Knowledge of the Office package.
Join our team!
-Requirements-
- Minimum education: Higher education - Bachelor's degree
- 1 year of experience
- Languages: English
- Knowledge: Customer service
- Availability to travel: Yes
- Keywords: portero, concierge, subalterno, conserje </body>