#WINTER SEASON Rotating Receptionist ATMOSPHERE Residence (M/F)

As part of a reinforcement for the 2026/2027 winter season, we are recruiting a Rotating Receptionist ATMOSPHERE Residence M/F on a fixed-term contract (CDD), to be filled from November until the end of April.

Within a residence located in Courchevel comprising 19 apartments & suites offering luxury services while guaranteeing the comfort and privacy of guests.

You will report to the Chef de Réception and will evolve within a dynamic team of 10 people.

Reception and Welcome *Welcome clients upon arrival and departure. *Perform check-in and check-out. *Answer telephone calls and emails. *Ensure the follow-up of reservations and the updating of client information. *Collect payments and ensure cash operations.

Concierge Service *Respond to client requests during their stay. *Organize restaurant reservations, transfers, activities, and various services. *Advise clients on local activities, shops, and services. *Provide personalized and reactive assistance.

Customer Relations *Guarantee a warm and professional welcome. *Ensure client satisfaction and loyalty. *Manage complaints with diplomacy and efficiency. *Anticipate client needs in order to offer personalized service.

Internal Coordination *Collaborate with the different services of the residence (housekeeping, technique, direction). *Transmit important information to the teams. *Ensure the proper preparation of client arrivals.

Internal Coordination

*Collaborate with the different services of the residence (housekeeping, technique, direction). *Transmit important information to the teams. *Ensure the proper preparation of client arrivals.

Administrative Management

*Keep client files up to date. *Ensure the follow-up of specific requests. *Participate in administrative tasks related to the reception.

Hard Skills

*Mastery of reception and welcome techniques. *Excellent presentation and elocution. *Good mastery of IT tools and hotel software. *Ability to manage multiple requests simultaneously. *Knowledge of the hotel sector and high-end customer service.

Soft Skills

*Sense of service and welcome. *Discretion and confidentiality. *Reactivity and priority management. *Excellent interpersonal skills. *Autonomy and team spirit. *Courtesy and diplomacy.

Profile Sought

*Minimum 3 years of experience in reception or concierge in a 5-star/Palace establishment. *Hotel training or equivalent experience appreciated. *Professional English mandatory. *A third language is a plus.