Employee (f/m/d) Quality Assurance / Support (IT Customer Account Manager)

Other job titles: Support; Quality Assurance; 1st and 2nd Level Support

Job Description: We are looking for you!

Cartago's software suite Cartago®Live consists of several programs used in the field of Output Management and is among the most modern solutions worldwide. We develop using the agile development method SCRUM.

At the earliest possible date, we are looking for support for our Quality Assurance and Support team.

Your tasks:

• Supporting our customers in the operation and application of our Cartago®Live suite in 1st and 2nd level
• Close cooperation with our development department for the further development of our products
• Quality assurance of our software solutions: testing all aspects of the software
• Independent execution of sub-projects, customer events, and training (online or at the customer's site)
• Creation of documentation, user manuals, tutorials, and product videos

Your profile:

• Completed commercial training (e.g., IT-Systemkauffrau/-mann, Bürokauffrau/-mann, Kauffrau/ -mann für Bürokommunikation, Industriekauffrau/-mann)
• Good English skills in speaking and writing
• Experience in QA, as well as in 1st and 2nd level support
• Well-organized with great attention to detail
• IT affinity
• Reliability
• Conceptual thinking and creativity
• Flexibility and resilience
• Very good communication and teamwork skills

Additional information: Requirements for the applicant: Advanced knowledge: IT-Organisation, IT-Koordination Expert knowledge: Kundenberatung, -betreuung