Implementation Consultant

About the company

WHAT IS BOX? Box (NYSE: BOX) is a leading company in the Intelligent Content Management (ICM) platform space. The Box platform aims to facilitate corporate collaboration, manage the entire content lifecycle, protect critical content, and transform business workflows through enterprise AI. Founded in the United States in 2005, Box supports the operational efficiency of major global companies including JLL and Morgan Stanley, as well as over 23,000 companies in Japan, including 86% of Nikkei 225 companies.

Headquartered in Redwood City, California, Box also has locations in the United States, Europe, and Asia. Box Japan Co., Ltd. is the Japanese entity established in 2013.

At Box, there is an unparalleled opportunity to further advance the platform that handles critical content and provide significant transformations to how customers work. Content is at the center of our business. Every day, billions of files and pieces of information—such as contracts, invoices, employee information, financial information, product specifications, and marketing assets—flow through critical business processes that span across departments. Our mission is to bring intelligence to content management and help our customers achieve digital transformation. At Box, you can contribute to the front lines of this business during a period of large-scale transformation in ways of working driven by the fusion of AI and vast amounts of business content.

WHY BOX NEEDS YOU The mission of the Box Consulting Team is to "guide customers toward a new way of document management in the cloud." We demonstrate the goal of digitizing operations centered on document and content management, define the roadmap to achieve that transformation, and provide powerful support to realize that change.

Your tasks

In the Box Consulting Team, we are looking for an Implementation Consultant who can leverage technology and consulting skills to realize our customers' digital transformation and play a part in achieving the team's mission together.

It is no exaggeration to say that content is used in all business operations of a company, and Box has the potential to transform all types of work. Because it brings transformation over a wide range, appropriate goal setting, design, and strategies for user adoption are necessary.

In this position, when new and existing customers implement the Box platform, you will be responsible for standing in the customer's shoes, painting the ideal vision of their cloud-based content management, and realizing their transformation.

The Implementation Consultant will manage project progress while collaborating closely with customer stakeholders and provide professional advice regarding customer business and technology with high expertise. You will be responsible for projects on a per-unit basis, from the start to the completion of initial implementation projects, and subsequent continuous user adoption activities and expansion of use. You will be in charge of project management toward the execution of deliverables while controlling scope and grasping business requirements and use cases from the conceptualization stage.

Implementation Consultants manage multiple customer projects simultaneously and collaborate with members of other Box organizations to lead projects to success.

• Lead the implementation for new Box customers, including project planning and project resource management.
• For each customer, ensure the execution of conceptualization, initial implementation support, and plans for user adoption.
• Appropriately manage project progress, issues/risks, and resources, and report the status to stakeholders.
• Understand customer use cases and requirements, and provide advice on customer design and configuration by utilizing Box's enterprise and industry best practices.
• Troubleshoot customer issues during implementation.
• Support customer large-scale data migration projects.
• Propose End-To-End solutions to customers, taking into account the integration between Box and 3rd party products.
• Collaborate with Sales to create the scope, estimates, and Statements of Work (SOW) for new projects.
• Collaborate with Sales and CSM teams to formulate plans to make Box the core of the customer's business IT systems, and further formulate plans for future revenue expansion.
• Capture the voice of the customer and provide feedback to the company to lead to improvements in Box services.

Requirements

• 4-year university degree
• 2+ years of consulting experience (either internal consulting via an IT organization, or external consulting at a consulting firm or software provider)
• Experience in project management, excellent customer management skills, and the ability to collaborate with customers to formulate and manage implementation plans
• Experience involved in enterprise-scale deployments
• An attitude of wanting to take on challenges in a fast-paced, growing environment; a proactive team player.
• Fluent Japanese language skills, and English skills beyond reading and writing
• Proficiency in SaaS implementation. Experience with enterprise software is welcome.

Other

For details on how we protect your information when you apply, please see our Personnel Privacy Notice.

EQUAL OPPORTUNITY We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, disability, and any other protected ground of discrimination under applicable human rights legislation. Box strives to respect the dignity and ‎‎independence of people with disabilities and is committed to giving them the same ‎‎opportunity to succeed as all other employees. Inclusiveness is core to our culture at Box, and we strive to ensure you get the most from your interview experience.

NOTICE OF USE OF AI At Box, we believe in the power of AI to improve the recruiting process while keeping people at the heart of every decision. For more information on the use of AI in our hiring process, please visit our webpage here.