Intralogistics Account Manager M/F - ALSTEF Group

Reporting to the Customer Service Department of Alstef Mobile Robotics, you will report to the Customer Relations Service Manager. As an Intralogistics Account Manager, you are the commercial point of contact for the client for the monitoring of the installation throughout its entire operational life, after the final acceptance of the project. Your mission is to propose to the client the services necessary for the functioning of the AGV system, its maintenance in operational and safety conditions, the evolution of the environment, and its renewal.

Your missions:

COMMERCIAL ACTIVITY AND TECHNICAL AND CONTRACTUAL MONITORING OF THE CLIENT PORTFOLIO

• Be present with clients and accompany them in their experience with Alstef by proactively proposing our services
• Propose and support the sale of:
• functional evolution works for the installations
• installed base works (adding AGVs, fleet replacement)
• maintenance in operational conditions works (exceptional maintenance...)
• maintenance contracts and spare parts lists
• obsolescence management solutions (components, AGVs, IT,...)
• logistics studies
• spare parts
• training
• Negotiate commercial offers developed by the support teams
• Ensure the contractual monitoring of the maintenance contract (profitability, KPI, contract review, prevention plan...)
• Ensure the monitoring of complaints and customer satisfaction
• Intervene in escalation for debt collection in case of late invoice payments
• Report to the service manager on the actual and forecasted order intake indicators

QUALITY PROCESS & CONTINUOUS IMPROVEMENT ACTIVITY:

• By respecting the processes & tools in place.
• Participate in the continuous improvement process of the service
• Conduct / Participate in feedback/lessons learned
• Participate in the development and growth of the service offering
• Participate in the development and maintenance of the tools and models necessary for the activities of the position

You have initial experience in project management and customer relations, ideally acquired in the logistics or special machine sector. You master the basic notions of electromechanics and/or industrial IT. Your position requires very good interpersonal skills, good communication skills, and the desire to work in a technical environment (industrial robotics). You are proactive, master technical aspects, have an appetite for negotiation, and have recognized skills in project management. Short-term travel is to be expected in France and abroad. Fluency in English (spoken and written) is required for this position.

WHAT WE OFFER?

• Possibility of teleworking (up to 2 days per week)
• Company restaurant
• Profit sharing & incentive schemes
• Health insurance (60% employer contribution)
• Time Savings Account (Compte Epargne Temps)
• Dynamic Social and Economic Committee
• Employee share ownership
• Great Place To Work certified company

Through our successes, we celebrate achievements with our employees, who fully embody our values and help build the future of Alstef Group. Attentive to professional equality, we are committed to promoting diversity in all the company's professions. For equal skills, priority is given to people with disabilities and other beneficiaries of the employment obligation.