Customer Service & Clinic Coordinator

1. Welcome, take care of, and facilitate customers throughout their service, such as creating profiles/registering service users with politeness and professionalism
2. Handle payments from customers (cash/credit card/bank transfer), issue receipts, and summarize daily totals to send to the accounting department
3. Coordinate between the Sales team / BT (Beauty Therapist) / Eyebrow Tattoo Artists and other teams within the clinic
4. Follow up and provide information to customers, including after-service care, and make phone calls for appointments and to confirm doctor schedules for other clinic services
5. Manage and monitor work systems, such as JERA and various communication channels
6. Maintain service standards to create maximum customer satisfaction
7. **Work on Saturdays-Sundays, 6 days off per month, shifts are 09.30 - 18.30 and 10.30 - 19.30

Qualifications: Bachelor's degree or higher (Service/Tourism/Business Administration/Finance majors will be specially considered) At least 1–2 years of experience in customer service / Hotel / Beauty Clinic / Cashier roles Good personality, good interpersonal skills, service-minded, and cheerful English communication skills at a level capable of communicating with customers Proficient in basic computer programs (MS Office / CRM systems) Age 25 and above, Male/Female or LGBTQ Immediate starters will be specially considered Responsible, patient, and punctual