Electrotechnical After-Sales Service Referent M/F (M/F)
Do you enjoy understanding, diagnosing, and teaching? Give a new dimension to your technical expertise by supporting international clients.
Adecco Recrutement is recruiting on behalf of its client, a recognized industrial player in the manufacturing of professional cooking equipment, an After-Sales Service Technical Referent M/F on a CDI contract, based in Poligny.
Reporting to the Customer Technical Support Manager, you will act as a technical expert for clients and partners (France and abroad).
Your mission is twofold: to guarantee high-level technical support and to strengthen user autonomy through training and pedagogy.
On a daily basis, your activities will revolve around:
- Technical assistance: analysis of issues, assistance in diagnosing faults, and guidance toward appropriate solutions (possible correction in production or design)
- After-sales technical expertise: intervention in connection with teams (R&D, production, quality) on-site or at the factory
- Training of clients and resellers to make them autonomous in the use and maintenance of equipment
- Writing and updating technical documents (through the ASTECH software)
- Monitoring technical disputes and field feedback
- Participation in product testing and continuous improvement via your experience feedback
You will work on industrial cooking technical equipment, with a strong dimension of analysis, knowledge transfer, and customer relations.
- Higher technical education (Bac +3 in electrotechnics or equivalent)
- Confirmed experience, minimum 5 years in after-sales service or industrial technical support
- Solid diagnostic and technical analysis capacity
- Experience in customer relations (support, assistance, training)
- Pedagogy and ability to clearly transmit technical information
- Professional English required
- Mastery of IT tools (ERP, Pack Office)
Your personal qualities will make the difference:
- Sense of service and customer commitment
- Autonomy, rigor, and priority management
- Team spirit and ability to collaborate cross-functionally
- Passion for knowledge transfer and support
Occasional travel in France and abroad (client sites or factory) Structured environment, in close contact with internal technical teams Cadre status with day-based forfait annual remuneration range: 45 to 50,000 euros gross (depending on profile and experience)
Do you recognize yourself in this offer? Your application interests us! Apply online as soon as possible!