Chef de brigade M/F

Located in the heart of the Orly district, the Mercure Paris Orly Tech is a modern, friendly, and recently renovated hotel, ideally located near Paris-Orly airport. Our establishment welcomes a diverse clientele, consisting of both business and leisure travelers. To strengthen our team, we are looking for a Chef(fe) de Brigade M/F in a full-time CDI. Do you enjoy contact with customers, are you comfortable in a dynamic environment, and do you appreciate versatility? Do you want to join a team where autonomy, mutual aid, and customer satisfaction are at the heart of daily life? Then, we need you!

We want you! Want to evolve within a young and dynamic team? What we are looking for: General Missions Organizes the welcome and assistance of customers and ensures the smooth running of their stay Establishes a high-quality relationship with the customer to build loyalty Takes into account and anticipates their needs Contributes to the achievement of the qualitative and quantitative objectives of their department Brings to life the projects and identity points of the brand and the Group Supervises the work of receptionists and participates in the development of their skills Conveys the image of the hotel Job Techniques Participates in, organizes, and supervises, for their brigade, the operations related to the arrival and departure of the customer Ensures the application of the pricing policy and internal audit procedures Ensures the proper transmission of necessary information to other departments (housekeeping, technical...) and to members of their own department Monitors the quality of services offered through customer feedback and quality audits. Manages complaints when they could not be handled by their collaborators and provides a quick solution. Customer quality must be at the center of your concerns Management / Sales Ensures that the loyalty program of the brand and/or the Group is promoted to customers Sensitizes and energizes their team to reach the numerical objectives of their department Controls miscellaneous debtors, individual and group billing Controls check-in and payment operations during their shift Ensures proper cash management Team Management Develops team motivation and commitment by creating a good working climate Integrates, trains, and promotes the development of their team's skills Hygiene / Safety Ensures the cleanliness of their workplace Knows and applies the hotel's safety rules (fire...) Ensures the safety of property and people Respects the commitments of the "Environmental Charter" taken by the establishment (energy saving, recycling, waste sorting...)

Required Profile:

• Education: Bac to Bac +2

• Previous experience of 1 to 2 years as a receptionist

• Knowledge of professional IT tools appreciated (Opéra cloud, Resaweb....)

• Professional English required

Aptitudes / Qualities:

• Sense of welcome and contact

• Commercial know-how

• Listening and dialogue skills

• Reactivity and sense of initiative

• Aptitude for local management and team support

• Curious and enthusiastic

WHAT WE OFFER YOU: CDI – Full time – 39 hours per week Collective profit-sharing and participation, depending on results. ALL Heartists card providing access to many benefits within the Accor network. Mutual insurance and contingency plan. 50% reimbursement of transport subscription. Uniform provided and maintenance covered. Parking available on site. Hotel easily accessible by public transport, notably via Tramway T7 – Hélène Boucher stop. WANT TO JOIN US? If you are looking for a new professional experience in a modern setting, wish to develop your skills within a team that values mutual aid and service excellence, and customer satisfaction is your priority, we would be delighted to meet you! THIS POSITION IS WAITING FOR YOU! Send us your application to: Kamal.ZEMOUCHE@accor.com