1st Receptionist (M/F/X)

The Ibis Issy-les-Moulineaux "Val de Seine" is located near the Seine Musicale, the island of St Germain, and Paris Expo Porte de Versailles. It features 164 comfortable air-conditioned rooms with free Wifi, a restaurant open for lunch and dinner, 4 seminar rooms, and a private parking lot. Joining our teams means adhering to our values: customer passion, sustainable performance, conquest spirit, innovation, trust, and respect.

A true leader, you enjoy working in a team, taking initiative, you have strong interpersonal skills, you are dynamic, autonomous, join us! As the true conductor of the reception, you animate, coordinate, and control the activity of the entire team while ensuring optimal service quality in compliance with the procedures and standards of the hotel and the Ibis brand. Your missions at the reception: Management of reservations and maintaining the schedule; Manage guest check-outs, billing, and collection; Be the guarantor of reception quality and customer satisfaction by driving your teams; Manage guest arrivals, follow-ups, and departures; Develop additional sales: bar, snacks, etc.; Answer, record, and process all calls, messages, and requests; Act to resolve problems/manage guest complaints; Close collaboration with the Chef de réception; Animate and manage the reception teams. Your missions in reservations: Respond to reservation requests by email or telephone with professionalism and reactivity; Propose stays adapted to customer needs; IT knowledge (Windows environment, office tools, Opéra Cloud, résaweb; Optimize the reservation schedule while respecting our pricing strategy; Follow up on options, follow up with customers and partners if necessary; Manage group reservations and rooming lists; Perform various administrative tasks: management of deposits, monitoring of OTA extranets, updating databases (Cardex); Occasionally participate in Revenue Management missions (benchmarks, pick-up, maintenance of distribution channels); Promote other hotel services: catering, bar, loyalty program. This job profile is given for information purposes. The list of tasks is not exhaustive and may be modified according to the organization or the needs of the establishment.

You are characterized by your excellent interpersonal skills, your soft skills, and your organizational skills; Your rigor, your team spirit, and your experience in customer relations are your assets; Fluency in English is indispensable and a second language is desired; With an excellent presentation, you have very good interpersonal skills and are smiling; You have at least one first experience in the field of reception as a Chef de brigade.

Full-time CDI contract, 39 hours per week; Heartist Card; Mutuelle; 13th month after one year of seniority.