Receptionist 接待员

Position 职位 Receptionist接待员

Work Week 工作时间 5 Days Work Week 五天工作制

AnnualLeave 7 Days Onwards

Job Duties 工作职责

• Perform general receptionist and administrative duties 负责一般前台接待及行政工作
• Perform data entry using Customer Relationship Management(CRM) 使用客户关系管理系统（CRM）进行数据录入
• Ensure proper documentation and filing system 确保文件及档案系统整理完善
• Excellent telephone etiquette 具备良好的电话沟通礼仪
• Book and confirm appointments via phone calls and/or SMS 通过电话及/或短信安排及确认预约
• Handle incoming and outgoing phone calls, divert calls torespective departments and jot down messages when required 处理来电及去电，转接至相关部门，并在需要时记录留言
• Attend to customer’s enquiries 处理客户咨询
• Manage customer’s appointment bookings 管理客户预约安排
• Deliver excellent customer service at all times 提供优质客户服务
• Guide and train new staff members to promote internalgrowth 指导及培训新员工，促进内部成长

Job Requirements 任职要求

• Experience in retail or telemarketing will be an addedadvantage 具备零售或电话销售经验者优先考虑
• Able to commit to working retail hours on weekdays(10.45am–9pm) and weekends/public holidays (9.45am–6pm) 能接受平日（10:45am–9pm）及周末/公共假期（9:45am–6pm）的工作时间
• Cheerful and outgoing personality 性格开朗外向
• Customer-oriented mindset 以客户为导向
• Basic PC skills required 具备基本电脑操作能力

Staff Benefits 员工福利

• Attractive salary scheme 具吸引力的薪资制度
• Meal and transport allowance provided 提供餐饮及交通津贴
• Yearly performance bonus 年度绩效奖金
• Medical benefit scheme 医疗福利
• Workers’ insurance 员工保险
• Long service award 长期服务奖励
• Different types of leave benefits 多种假期福利
• Career progression & development opportunities 良好的晋升与发展机会
• Comfortable and conducive working environment 舒适良好的工作环境