Head of Retail Operations & Sales

Reports to: Managing Director, Egypt Direct reports: Store Managers and store teams across the network (growing with the rollout) Location: Egypt — field-based across the store network Level: Senior Manager

THE ROLE

As Head of Retail Operations & Sales, you own the stores and the people in them. You'll open them, staff them, train them, and drive them — building a high-performing store network that delivers on sales, service, and standards. From the first store to the fiftieth, the retail playbook for Eyewa Egypt is yours to write.

Requirements

• 5+ years in retail operations or multi-store management — optical, fashion, or specialty retail in Egypt strongly preferred.
• A proven people leader who builds teams that win — you've hired, coached, and grown store managers, not just managed them.
• Commercially driven and target-obsessed — you know how to move conversion, AOV, and attach rates, and you enjoy the chase.
• A builder, not a caretaker — energized by opening stores and writing the playbook rather than running someone else's.
• Operationally rigorous: you set standards, hold the bar, and don't let stores drift.
• Present and hands-on — you lead from the floor, not from behind a desk.
• Fluent Arabic and English.