Desktop Support Engineer - (12 months)

🔴 Working location: Bukit Merah 🔴 Mon to Thurs: 8.30am – 6pmFri: 8.30am – 5.30pm 🔴 Salary: up to $3,000 Basic

Job Duties: ·       Support on-site and remote end-users to resolveIT-related issues (hardware/software/network) on their notebooks/desktops andrelated peripherals. ·       Perform installations, migrations andtroubleshooting on systems. ·       Resolve issues that occur outside work hourswhenever needed. ·       Take ownership of technical issues and workingwith the team to resolve more advanced issues when necessary (1st levelsupport). ·       Participate in the service ticket system and taskassignment and scheduling processes. ·       Ability to adhere to SOPs to carry out duties andescalation of issue to Level 2/3 support. ·       Provide in-house helpdesk support viaphone/email/remote access support. ·       Document troubleshooting and problem resolutionsteps. ·       Participate in providing customer training whenrequired. ·       Keep customers informed on the support developmentand progress. ·       Report to assigned Team Lead/Manager duringsupport request. ·       Provide reports to facilitate casemonitoring/closing, daily/weekly timesheet on activities for operationalvisibility. ·       Excellent Customer Service skills required. ·       Other tasks and projects as assigned by Manager orManagement. Requirement: ·       ITE/Diploma in Information Technology fromrecognized institutes. ·       Experienceworking in an IT support role for about 1-2 years. ·       Ability to communicate effectively with a widevariety of people in a professional manner, face to face, on the telephone andin writing. ·       Ability todemonstrate practical troubleshooting and problem analysis techniques. ·       Ability to plan and prioritize workload withoutsupervision ·       Ability to prioritize, manage and perform underpressure to meet SLA’s. ·       Excellent knowledge of Customer Service bestpractices. ·       Willing to work flexibly and with enthusiasm. EA License No: 19C9611 EA Personnel Reg No: R1433735 Teng Wei Mun (Celest)