Customer Service Centre Consultant

Looking for a role where you can genuinely support people? Love problem-solving, helping customers, and working in a team that truly has your back? We’ve got you covered.

Benefits!

Start date: 17th August with onsite interviews being held on the 23rd and 24th July

Permanent full-time opportunity with long-term career growth

Melbourne-based role with future hybrid flexibility after 6 months

Supportive culture with ongoing learning and development opportunities

Dedicated 12-week onboarding and training program

Rotating shifts between 6am–8:30pm Monday to Friday (penalty rates apply)

Opportunity for weekend shift at double pay

Annual bonus opportunity

Salary: $74,531 inclusive of super ($66,545 + super + bonus + penalties)

Your Next Role:

We’re looking for customer-focused problem solvers to join the Service Centre team supporting customers during roadside assistance and accident-related situations. This is a highly supportive, fast-paced environment where empathy, resilience, and thinking on your feet are essential. You’ll work across multiple systems while coordinating solutions for customers and ensuring they feel supported every step of the way.This is a quality-focused environment with strong training, ongoing coaching, and genuine career development opportunities.

What You’ll Do:

Handle inbound calls relating to roadside assistance, accident support, and general customer enquiries

Triage customer situations and coordinate appropriate support services

Liaise with external providers

Answer overflow reception calls and transfer customers to the appropriate department

Process claim lodgements and update customer records accurately within CRM systems

Coordinate follow-ups and administrative tasks relating to customer cases

Navigate multiple systems including CRM platforms and claims systems

Deliver exceptional service while meeting quality, compliance, and service standards

What You Need:

Previous customer service or contact centre experience preferred (hospitality, retail, administration, or service backgrounds also encouraged to apply)

Strong communication skills

High emotional intelligence and resilience

Ability to problem solve and think on your feet

Confidence navigating multiple systems simultaneously

Strong attention to detail and data accuracy

Commitment to rotating rosters between 6am–8:30pm after training

Positive attitude and willingness to learn

Permanent work eligibility essential

What Next? Apply now and kick-start your journey with one of our dedicated Talent team members