Customer Education Manager

We are super excited to announce that Ulrika Stroth Karlsson is looking for a Customer Education Manager to join our Product Information team in Lund or Stockholm.

About the role

You’ll be building the plane while flying it. Voyado Academy courses are the onboarding and self-service material for our product users, integrators, and partners, and they need to keep up with a product that changes constantly. You’ll plan, create, and publish courses, own high-priority course projects, and be the main contact for course update requests and proposals for new courses. You’ll work closely with the organization and subject matter experts to turn complex features into learning people can use right away.

In this role, you will:

• Lead the planning, creation, and publishing of high-priority or complex Academy courses
• Review product releases, judge how they affect existing courses, and keep the catalog accurate
• Write and structure courses, including scripts, videos, and interactive content
• Adapt content and technical depth for developers and integrators as well as non-technical users
• Use AI and your learning design expertise to build processes, templates, and content standards for the team

Who you are

We’re looking for someone who combines learning design expertise with a real interest in technology, and who can take a learner’s perspective on a complex product.

You’re structured and solution oriented. You work through complex material methodically and shape it into something a learner can follow. You keep the learner’s business goal in view, whether that’s a merchandiser getting a campaign live or a developer finishing an integration. You take initiative: you spot gaps before someone asks, and you drive projects from start to finish, bringing the whole team along.

• Professional experience in instructional design, learning design, customer education, or product training, with examples of published learning content
• Experience in a SaaS, software, or other technically complex product environment
• Experience with an LMS and digital learning authoring tools
• Experience working with subject matter experts and customer-facing teams to develop learning content
• Experience creating content for both technical and non-technical audiences, including reading code examples and integration documentation
• Experience with UX design, UX writing, or technical writing would be a plus

You’re fluent in English, written and spoken. You enjoy explaining complex things simply, and you light up when a learner finally gets it.

High Impact. Great People. Real Growth.

You’ll join a company with strong momentum, modern technology, and a collaborative culture where ideas and initiatives are encouraged.

At Voyado, we care about creating an environment where people can grow, collaborate, and enjoy the journey together. We move quickly, challenge ideas, and work closely across teams to deliver meaningful impact.

Some of our benefits:

• 30 days of vacation
• Wellness allowance
• Personal development opportunities
• Summits and team activities
• Four days from the office and one day from home

About Voyado

Voyado is the agentic OS for retail. It brings customer, product, order, and behavioral data together in one connected system, creating the context retail runs on, so AI agents can make informed decisions and act across the full customer journey.

By combining customer data with product intelligence, Voyado helps retailers deliver more relevant experiences across every channel — online and in-store. The result is more traffic, higher conversions, stronger customer relationships, and measurable business impact.

Leading brands across Europe work with Voyado, including H&M, Paul Smith, Nudie Jeans, Jack Wolfskin, Dille & Kamille, and Samsøe Samsøe. Voyado is backed by Viking Global Investors, Novax, Verdane, eEquity, and H&M Group.

We’re growing across Europe and are looking for people who want to help shape the future of retail technology.

Ready to make an impact?

Fantastic! 🎉

Applying is easy — just upload your resume. We’d love to hear what excites you about this role and what challenges you’re eager to take on. Be yourself, and let your passion shine through.

Additional information

As part of our recruitment process, we conduct a background check on the final candidate.

Making it personal with AI

We believe you’ll position yourself best for success in the interview process by being yourself, with support from AI where it makes sense. Later in the process, you may even be expected to use AI. At the end of the day, what matters is meeting you — the person behind the application.

There is no such thing as a perfect candidate; we’re all human, so please bring your authentic self. Don’t let AI over-polish your CV or answers to the point where we can’t hear your real voice, because that’s what we care about most.