Senior Program Support Assistant

The Senior Program Support Assistant works as a member of one of the teams In the Centralized Support Division located at 9700 Page Boulevard. The Senior Program Support Assistant assists the supervisor in ensuring the organization's strategic plan, mission, vision and values are communicated to the employees of the unit and integrated into the unit's strategies, goals, objectives, and work plans.

Major duties

Major Duties Generate various types of correspondence and provide information for statistical and narrative reports. Fully utilize systems such as CAPRI, COVERS, VACOLS,PCGL, PIES, SHARE, ARCIS, RRS, VBMS, Adobe, eMilrecs and Microsoft Word, to input and/or access information needed in connection with the duties of the position. Process all incoming Power of Attorney requests. Determine if a prior representative must be revoked, prepares correspondence to notify all parties concerned and updates the master record(s). Explain VA FOIA/Privacy Act programs and entitlement criteria to veterans and their dependents. Apply all rules and regulations for VA FOIA/Privacy Act records releases and accurately redacting Personally Identifiable Information. Provide administrative support to the team to which they are assigned. Act as the liaison between the supervisor and employees relative to obtaining resources and securing information on process developments. Provide training to unit employees which require them to maintain current and accurate knowledge of procedures, policies, and directives as changes occur or as mandated by law or local decisions of management.

Work Schedule: Full time, Monday through Friday 7:30am-4:00pm

Telework: This position is eligible for situational (ad hoc) telework only. The selectee is required to report to the official duty station each scheduled workday. Telework may be approved only on a case-by-case basis with supervisory approval. Routine or recurring telework is not authorized for this position.

Virtual: This is not a virtual position.

Position Description/PD#: Sr Program Support Assistant, 41845A

Relocation/Recruitment Incentives: Not Authorized

Financial Disclosure Report: Not required

Bargaining Unit: Yes

Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement:09/11/2026.

TIME-IN-GRADE REQUIREMENT: As a current Federal, GS employee you must meet time-in-grade requirements by the closing date of this announcement. To qualify for a GS-7, You must have one year of specialized experience equivalent to at least the next lower grade level GS-6 in the normal line of progression for the occupation in the organization.

Specialized experience includes:

• Using various software to produce and transmit documents, reports, and correspondence(s)
• Utilizing automated computer systems to enter data and maintain case file
• Performing standard clerical duties to include maintaining suspense and follow up systems
• Reviewing forms and documents for completeness and accuracy
• Acting as a liaison between Regional Offices and other Government Agencies such as Department of Defense and NARA.

Volunteer Experience: Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Full vs. Part-Time Employment: Full-time employment is considered to be at least 35 hours per week. Part-time experience will be credited on a pro-rated basis; when including part-time employment in your resume you must specify the average hours worked per week.

Physical Requirements: The work is mostly sedentary; however, there may be some walking, standing, and carrying of light items. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/.

Education

There is no educational substitution for the GS-07 level.

Requirements

As a condition of employment for accepting this position, you may be required to serve a 1 year or 2-year probationary period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: Your performance and conduct The needs and interests of the Agency Whether your continued employment would advance organizational goals of the Agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.

Additional Conditions of Employment are as follows:

• You must be a U.S. Citizen to apply for this job
• Selective Service Registration is required for males born after 12/31/1959
• You may be required to serve a probationary or trial period
• Subject to background/security investigation
• Selected applicants will be required to complete an online onboarding process.
• Acceptable form(s) of identification will be required to complete pre-employment requirements I-9 Acceptable Documents. Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment.