Customer Quality Engineer

1.Serve as primary quality contact for assigned OEM / Tier-1 customers. 2.Handle customer complaints, line rejections, containment, and field returns using 8D / CAPA / QRQC. 3.Lead root cause analysis for lighting defects: haze, condensation, LED failure, sealing/leak, color/optical deviation, connector/issues, gap & flush, scratch/cosmetic, EOL functional failure. 4.Prepare and review PPAP / APQP quality deliverables: Control Plan, PFMEA, MSA, SPC, Dimension reports, Material/IMDS, Validation, Reliability test results. 5.Support customer audits, supplier quality reviews, and OEM escalation meetings. 6.Drive corrective actions across Manufacturing / Process / Tooling / Electronics / SQE until closure and effectiveness verification. Monitor customer PPM, DPPM, OEE-quality KPIs, and prepare monthly CQE reports. 7.Support new program launch: trial runs, golden sample, run-at-rate, customer sign-off, lessons learned. 8.Ensure compliance with IATF 16949, customer-specific requirements, AIAG standards, RoHS/REACH/ELV, IMDS.

Qualifications: Bachelor’s Degree in Engineering (Industrial, Mechanical, Automotive, Chemical) or a related technical field. 3 to 5+ years of experience in Quality Assurance/Quality Control (QA/QC) within the automotive parts manufacturing industry (Experience in automotive lighting/lamp manufacturing is a distinct advantage). Strong familiarity with Plastic Injection Molding processes and automated/manual Assembly lines (Knowledge of ultrasonic/hot-plate welding and leak testing is highly preferred). Hands-on experience in managing specific cosmetic and functional defects of lighting parts, such as dust/contamination in cleanrooms, optical lens clarity, and water ingress. Proficient in using automotive quality tools, including APQP, PPAP, FMEA, SPC (Statistical Process Control), and MSA (Measurement Systems Analysis). Language Proficiency: Fluent in Chinese and local language (Thai/English). Ability to communicate technical engineering concepts effectively. Strong capability in structured problem-solving methods such as 8D Methodology, 5-Why Analysis, Fishbone Diagram, and Six Sigma tools. Solid understanding and audit experience in IATF 16949 and ISO 9001 quality management systems. Good communication skills in English (both written and verbal) for creating technical reports, handling customer claims, and collaborating with cross-functional teams.