Manager, Customer Info Service, Retail Recon Investigation Center

• Fulfilling various requests/orders likeProduction, Bankruptcy, Liquidation, Court, Garnishee, Injunction and Estate
• Fulfill orders and complete compliance relatedactivities like Unusual Activity Reporting and Do Not Onboard listing
• Ensuring requests are processed with accuracywithin standard Service Level Agreement or specific due date stated in therequests/production orders by the team.
• Engage both internal stakeholders within thebank and external parties like Law Enforcement Agencies, GovernmentAuthorities, Solicitors and Regulator to fulfill the request/orders
• All requests must also be processed inaccordance with the Bank’s Compliance guidelines
• Assist to conduct review and distribute Bank’sAuthorized Signatories to other financial institutions and related parties
• Prepare MIS Reporting and risk relatedmanagement controls for the Department
• Review and implement process improvements anddivision automation initiatives
• Leverage on Data Analytics and drivetransformation initiatives for the Department/Division
• Reporting into Head of Customer Info Services,Retail Reconciliation & Investigations Centre, Singapore Retail Operations

Requirements:

• A degree holder in any discipline with min 5years of relevant work experience in Complaints Management, Investigation, transactionverifications, account reconciliations, dispute resolutions, and fraudinvestigations
• Good knowledge of with banking and/or creditcards process, products and systems
• Excellent written and spoken communication skills