Remote Customer Service Representative with fluent Lithuanian (fixed-term)

Job description

We are looking for Lithuanian and English speaking Customer Service Representative to join our Customer Support team. You will be working for our client - leading e-commerce company that specializes in fashion and lifestyle products, serving millions of customers across multiple countries.

This is a fixed-term opportunity until December 31, 2026

Schedule: Monday-Sunday 8:00-17:00/ 8.30-17.30

Duties and responsibilities: Handle incoming phone calls and emails from the customers according to documented procedures, training curriculum, and quality guidelines Provide high-quality customer support services maintaining high levels of empathy, ownership, and efficiency during each interaction Provide general service feature questions, support clients with various issues related to the operation of the e-shop

Requirements

Lithuanian language level at the level B2-C1 or higher. During the recruitment process, candidates will undergo internal language assessments, which will be the sole basis for determining their language level suitability. English language level at the level B2 or higher. During the recruitment process, candidates will undergo internal language assessments, which will be the sole basis for determining their language level suitability. Strong communication and administration skills Customer-focused approach Attentiveness, positive attitude Computer literacy Relevant permit to work in Lithuania

Company offers

Remote work from any location within Lithuania Remote selection process Corporate training for all new hires Engaging activities and extra benefits: sports and team events, referral bonus, special discounts!

Salary

1164-1358 €/mon. gross

The monthly base salary is 1164 EUR Gross, plus a performance-based bonus, resulting in total monthly compensation of up to 1358 EUR Gross.

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