SUPERVISOR

Job Description:

• Diagnose and troubleshoot mobile phone hardware and software issues, including screen, battery, charging port, motherboard, and other component-related faults.
• Oversee repair procedures, inspect completed repairs, and ensure service quality and reliability.
• Allocate repair tasks, monitor technicians’ productivity, and provide technical guidance when necessary.
• Handle complex repair cases, technical issues, and escalated customer complaints.
• Manage spare parts inventory and ensure the availability of essential components for repair work.
• Maintain accurate repair records, track job progress, and coordinate customer collection and after-sales services.
• Ensure proper handling of customer devices, tools, and equipment, while maintaining an organised repair workspace.

Requirements:

Relevant experience in mobile phone repair and troubleshooting is essential.

• Strong knowledge of mobile phone hardware, software, and component replacement.
• Previous experience leading or supervising a repair team is preferred.
• Able to diagnose repair issues independently and resolve technical problems efficiently.
• Good communication, coordination, and problem-solving skills.
• Responsible, detail-oriented, and committed to maintaining high repair standards.

We regret that only shortlisted candidates will be notified.