receptionist

About the company

***Job Title:* Receptionist** Company: Skylarks International? Immigration and Education Consultancy

About Us We are a dedicated Immigration and Education Consultancy firm committed to helping individuals navigate their journeys to study, work, and settle abroad. Our office is a fast-paced, client-focused environment where providing excellent service and clear communication is our top priority. We are looking for a highly organized and welcoming Receptionist to be the face of our firm and keep our front desk running smoothly.

Your tasks

Role Overview As our Receptionist, you will be the first point of contact for clients, prospective students, and visitors. You will play a crucial role in ensuring that every person who interacts with our firm—whether in person, over the phone, or via WhatsApp—receives prompt, professional, and friendly assistance. You will also support our consulting team by routing inquiries, managing communications, and handling point-of-sale transactions.

Key Responsibilities

• Front Desk Management: Serve as the primary point of contact, welcoming visitors, taking in-person queries, and ensuring the reception area is professional and orderly.
• Call & Communication Backup: Act as the backup for receiving and answering incoming phone calls from both active clients and non-clients, ensuring inquiries are handled professionally.
• WhatsApp Management: Monitor and manage the firm?s WhatsApp account, responding to messages and answering WhatsApp calls promptly.
• Payment Processing: Collect cash and process payments at the Point of Sale (POS) for consultations and services whenever required.
• Internal Coordination: Coordinate seamlessly with immigration consultants, education advisors, and other team members to route specific inquiries, messages, and client files to the appropriate department.
• General Administration: Assist with basic administrative tasks, schedule management, and client flow to ensure the office operates efficiently on a daily basis.

Requirements

Qualifications & Skills

• Previous experience in a receptionist, front desk, or customer service role (experience in a legal, immigration, or educational consultancy setting is a strong asset).
• Exceptional verbal and written communication skills.
• Professional, welcoming, and empathetic demeanor when interacting with clients from diverse backgrounds.
• Strong organizational skills and the ability to multitask in a busy environment.
• Comfortable handling cash and operating POS systems for payment processing.
• Proficiency in managing business communications via phone and messaging platforms like WhatsApp.
• Fluency in English (additional languages are highly valued given the nature of our consultancy).

Education

• AEC / DEP or Skilled Trade Certificate (required)

• Receptionist: 2 years (required)

Language

• English (required)
• Hindi (required)

What we offer

Compensation: $21.00 ? $24.00 per hour

Pay: $21.00-$24.00 per hour

• On-site parking

How to apply

Application question(s)

• Kindly provide link to your LinkedIn profile.

Other

***Location:* Etobicoke, ON (On-site) Job Type:* Full-Time (In-person)** Schedule: Monday to Friday, 9:00 AM ? 5:00 PM (EST)

Expected hours: 37.5 per week

Work Location: In person