Customer Service Representative

E-Commerce & Customer Service Specialist Annual Salary: £24,000 to £26,000 Location: Crawley Job Type: Full-time - In-office

We are currently recruiting for an enthusiastic and customer-focused E-Commerce & Customer Service Specialist to join a growing team based at Head Office in Crawley This role is ideal for someone who is the first point of contact for our customers, providing exceptional support and care through email and telephone. You will need a friendly and professional attitude, with a passion for delivering the highest level of customer service.

Day-to-day of the role: Act as the first point of contact for customer enquiries for our online stores, delivering professional and exceptional customer service through email and telephone. Take ownership of customer enquiries and complaints, following problems through to resolution accurately and efficiently. Work closely with internal departments and couriers to manage delivery services, product availability and proactive customer updates. Stay informed on the latest product and nutrition knowledge to provide expert recommendations and advice to customers. Manage engagement on our social media channels by responding to comments and private messages. Maintain customer service reporting data and processes. Monitor and engage with customer reviews on public platforms, resolving issues and acting on feedback appropriately. Create, edit and upload new product listings to our e-commerce websites and apps, including managing our Deliveroo catalogue. Write clear, engaging and SEO-optimised product titles and descriptions. Ensure accurate pricing, stock levels and categorisation. Upload and organise product images to meet quality and brand standards. Regularly audit listings for accuracy, completeness, and performance. Collaborate with marketing and design teams to support promotions, new product launches and seasonal updates. Required Skills & Qualifications: Professional and courteous email and telephone manner. Previous experience in customer service or a similar e-commerce role. Excellent time management and organisational skills to meet deadlines in a diverse role. An eye for detail to ensure proficient data entry, visual creativity and optimal functionality. Studio photography skills are beneficial for internal photography, but not necessary Benefits: Competitive salary. Office-based role with regular working hours (9am-6pm, Monday – Friday). Opportunity to work in a dynamic and innovative environment. Chance to be part of a team that values creativity and initiative. If this role is of interest to you, then please apply as soon as possible to be considered