Account Management

Job Summary Account Manager is responsible for maintaining relationships with existing clients, managing the end-to-end consultant lifecycle, ensuring smooth operational and administrative processes, and achieving renewal, margin, and service delivery targets. Key Responsibilities

• Build and maintain strong relationships with existing clients.
• Manage consultant contract renewals and ensure a high renewal rate.
• Coordinate with clients, People & Culture, Finance, and internal teams regarding consultant operations and administrative matters.
• Handle consultant-related issues, including performance, attendance, overtime, business travel, asset management, and exit clearance.
• Monitor outstanding commercial documents, such as Purchase Orders (PO), contracts, NDAs, and invoicing.
• Support recruitment activities by reviewing CVs, monitoring recruitment SLA, coordinating interviews, following up on client feedback, and updating recruitment systems.
• Conduct warm calls and retention calls to maintain candidate engagement throughout the hiring process.
• Manage direct hiring processes and coordinate consultant onboarding.
• Work closely with Business Development to manage contract changes and ensure operational continuity.
• Ensure operational KPIs, renewal targets, and business objectives are achieved.

Job Requirements

• Bachelor's degree in any major (Management, Psychology, Communication, IT, or related fields preferred).
• 1–3 years of experience in Account Management, HR Business Partner, Recruitment, or Client Management, preferably in IT Outsourcing, IT Services, or Consulting.
• Good understanding of recruitment processes, consultant lifecycle management, and outsourcing business.
• Familiar with commercial and administrative documents such as PO, contracts, NDA, and invoicing.
• Able to review candidate profiles and coordinate recruitment activities.
• Proficient in Microsoft Excel/Google Sheets and Applicant Tracking Systems (ATS).
• Strong communication, stakeholder management, negotiation, and problem-solving skills.
• Detail-oriented, proactive, organized, and able to work in a target-driven environment.

Skills: Customer Relationship Management, Sales Strategy, Sales and Marketing, Communication Skills, Customer Service, B2B Sales, Sales Management